Collective Health · 17 hours ago
Senior Researcher, Insights - MX Special Projects
San Francisco, CA | Lehi, UT
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $150K/yrCollective Health is transforming how employers and their people engage with their health benefits by integrating technology, service, and user experience design. The Senior Researcher on the Insights Team will conduct high-quality research to inform strategic decisions and evaluate product initiatives while collaborating closely with various stakeholders.
Health CareHealth InsuranceInsurTech
Responsibilities
Build strong collaborative relationships with researchers, designers, product managers, cx leads, data scientists, data analysts, engineers, clinicians, client- and partner-facing leads, and many others to identify research questions, plan research, do research, and share & apply insights
Works with PM, Design, CX, and other stakeholders to identify upcoming research needs across at least one focus area, plot them to a timeline, and communicate these plans up and out. Aligns research project planning with company strategy and priorities, and adjusts as needed
Conduct all phases of qualitative, quantitative and mixed-methods research (planning, preparation, doing, analysis, sharing insights)
Plan, conduct, and share-out evaluations of Product-led initiatives in close partnership with Product and Business owners. Leverage existing data and work with PMs, data scientists, analysts, and engineers where necessary to flag new data needs
Proactively escalates timing or resource issues that might impact research commitments, or successfully executing against company strategy and priorities. Ensures stakeholders are comfortable and confident in research plans
Drive learnings into action, synthesizing and communicating insights throughout the organization (including executive leadership) with clear, compelling deliverables
Support other team-wide efforts as needed
Support our Insights practice and process development. Look for opportunities to advance “how we research” through your own work, and partner with your research team to improve process, tooling, workflows
Qualification
Required
Deep expertise in healthcare, mixed-methods research
Ability to conduct high-quality research in both English and Spanish
Generative research, ie interviews, ethnographies, case studies, content/data audits, etc
Evaluative research, ie concept and usability testing, success metric definition and measurement
Survey design, delivery and data analysis
Analysis of internal and external data sources (i.e. claims/utilization data, product utilization, public health/demographic data) to inform or guide research
Experience using Looker, Excel, and AI Analysis tools like Unwrap
A keen eye for spotting patterns in complex qualitative and quantitative data
Deep empathy for people navigating health care and costs
Ability to drive work independently through collaboration
Comfort balancing business needs, human complexity, and technical constraints
Bi-lingual English & Spanish to support our growing Spanish population and associated research needs
Benefits
Health insurance
401k
Paid time off
Company
Collective Health
Collective Health is a modern TPA integrating plan admin, navigation and advocacy to deliver a better health benefits experience for all.
Founded in 2013
501-1000 employees
H1B Sponsorship
Collective Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (4)
Funding
Current Stage
Late StageTotal Funding
$725MKey Investors
Health Care Service CorporationSoftBank Vision FundNew Enterprise Associates
2021-05-04Series F· $280M
2019-06-17Series E· $210M
2018-02-28Series D· $110M
Leadership Team
Ali Diab
CEO & Co-Founder
Scott Murray
Chief Operating Officer
Recent News
Company data provided by crunchbase