Texas A&M University · 1 day ago
IT Professional I
Bryan, TX
Full-time
Hybrid
New Grad, Entry Level
0+ years expTexas A&M Transportation Institute is an agency of the State of Texas that addresses complex transportation challenges through innovation and technical expertise. The IT Professional I role involves providing Tier I and Tier II support for hardware and software problems, managing endpoint support, and overseeing equipment purchases for the agency.
Higher Education
Responsibilities
Support all hardware/software for agency endpoints, including troubleshooting, installation, upgrades and new setups
Assist NIS System Team with endpoint Patch management, MS Group Policy application, endpoint and LAN security, as well as VOIP and Printing services
Troubleshoot Network issues in LAN. Verify NIC operation, IP address, VLAN membership. Entry level Cisco Switch configuration
Documentation of effort: Using current TTI Service Desk software (and other task lists and reports) to keep track of tasks and document efforts and resolution
Provide incident and service requests guidance and resolution steps for the TTI Service Desk
Clearly communicates with IT and non-IT professionals to ensure effective use of services
Research problems and recommend solutions for customers while providing Tier 1 and Tier II training and support for agency systems (hardware and software)
Provide customer support, including answering staff inquiries into the TTI Service Desk, as well as traveling to office locations on campus and in TTI Urban offices
Provides on-call support on nights and weekends as needed/scheduled (Server Admin, Endpoints)
Primary Administrator of all machine purchases (endpoints) for agency staff
Provide guidance to agency staff on all machine equipment purchases, to provide them with the correct IT tools to complete their researcher and support functions
Research and update current service catalog with updated equipment from primary vendor
Patches, upgrades, and configures server virtual machines, operating systems, and software. Assists with the design and implementation of services
Assists with new technology deployments and system integration testing
Monitors and maintains systems’ current patch levels, security configuration, and availability
Monitors and maintains client data security protections, backups, and recovery support
Provide conference room and AV support at all TTI offices
Builds and maintains a positive relationship with other agency units and personnel. Maintains positive relationships with external partners that assist in the development, funding, public relations, and overall success of TTI and NIS
Develops and leads projects in support of Division goals
Completes reports and summaries for management and users including project status reports, problem reports, and progress summaries
Participates in training and professional development sessions. Supports the success and objectives of TTI and NIS
Serves on committees inside and outside of NIS and TTI to develop technical standards and direction
Ensures that work is documented and in compliance with agency, departmental, and project management standards
Directs the efforts of one or more individuals (NIS student technicians and interns)
Performs other duties as assigned
Qualification
Required
Bachelor's degree in applicable field or equivalent combination of education and experience
Four months of related experience
Preferred
ITMS knowledge, with ticket system management used to manage IT operations, service requests, incidents, and assets
ITIL experience with Incident, Change, Problem, Request, and Configuration Management
Ability to multi-task and work cooperatively with others
Benefits
Health coverage options offered by The Texas A&M University System
Data allowance and home office equipment reimbursements
Relocation assistance (if eligible)
Tuition reimbursement program (if eligible)
Company
Texas A&M University
Texas A&M University has a proud history that stretches back to 1876 when The Agricultural and Mechanical College of Texas became the first public institution of higher learning in the state of Texas.
10001+ employees
H1B Sponsorship
Texas A&M University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (322)
2024 (292)
2023 (214)
2022 (207)
2021 (109)
2020 (141)
Funding
Current Stage
Late StageLeadership Team
Jen Sommers, M.Ed.
Spectrum Living Learning Community Co-Founder
Greg Hartman
Chief Operating Officer and Senior Vice President for Strategic Partnerships, Texas A&M University,
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