JLL · 3 hours ago
Technical Support Specialist
Lawrence, NJ
Full-time
Onsite
Mid Level
$52K/yr - $72K/yr
3+ years expJLL is a leading global provider of real estate and investment management services, and they are seeking a Technical Support Specialist to provide expert-level technical assistance to their Global Response & Operations Center. This role focuses on maintaining and troubleshooting critical security systems while ensuring efficient problem resolution and operational effectiveness across various platforms.
CommercialReal Estate
No H1B
Responsibilities
Respond promptly to client service requests and resolve technical issues across multiple security platforms
Participate in scheduled on-call rotations to provide 24/7 technical support coverage
Perform system administration tasks including software upgrades, patching, and change management
Coordinate repair activities with contracted vendors, IT support teams, and networking specialists
Monitor and maintain operational effectiveness across all assigned systems to meet service level agreements
Process and complete work orders while maintaining accurate records in the Computer Aided Dispatch (CAD) platform
Facilitate collaboration between system owners, vendors, and IT resources to ensure efficient problem resolution
Qualification
Required
Associate or bachelor's degree in computer science, information technology, or related technical field
Minimum three years of experience in security systems, emergency operations center, or information technology
Strong technical background in access control systems with working knowledge of video surveillance and IP networking
Proficiency with Microsoft Office Suite, SharePoint, and enterprise communication platforms
Valid driver's license and ability to travel to client sites as needed
Demonstrated ability to work effectively under pressure and in emergency situations
Strong organizational and multitasking abilities with proven self-management skills
Preferred
Working knowledge of security platforms including video management systems, intercom/SIP systems, and visitor management
Experience with Honeywell and Siemens fire protection systems
Familiarity with C-Cure 9000, Milestone, Everbridge Mass Notification, and situational awareness programs
Completion of vendor-specific certification courses and ongoing technical training
Experience in emergency operations or critical infrastructure environments
Strong research skills using manufacturer documentation and technical resources
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase