Health Care Service Corporation · 7 hours ago
Supervisor Customer Service - LHB
United States
Full-time
Remote
Mid Level
$41K/yr - $78K/yr
3+ years expHealth Care Service Corporation is a purpose-driven company that invests in the professional development of its employees. The role involves supervising a remote team of customer service representatives to ensure exceptional service delivery and achievement of client service expectations.
Health InsuranceInsurance
No H1B
Responsibilities
Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling the team to deliver exceptional service
Responsible for successful achievement of client service expectations, Health Benefits’ service objectives and staff development
Qualification
Required
High School Diploma or GED equivalent
Minimum of 1 year supervisory or lead experience in a call center
Minimum 3 - 5 years customer service experience in a call center
Minimum 3 years healthcare/health insurance, claims processing or provider billing experience
Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources
Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge
Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision
Strong organizational skills
Proficient with Microsoft Office Suite
Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
Possess excellent customer service skills including proper grammar, tonalities and clear diction
Preferred
Associates Degree
Bilingual English/Spanish preferred
Benefits
Health and wellness benefits
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement
Other incentives
Company
Health Care Service Corporation
Health Care Service Corporation is a customer-owned health insurance company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Manika Turnbull
Senior Vice President & Chief Human Resources Officer
Recent News
Company data provided by crunchbase