Alight Solutions · 1 day ago
Health Senior Client Manager - Mid Market - Virtual
United States
Full-time
Remote
Senior Level, Lead/Staff
$56K/yr - $88K/yr
8+ years expAlight Solutions is a company that champions people and focuses on improving lives through a comprehensive benefits ecosystem. The Senior Health Client Manager (Sr HCM) leads health benefits service delivery, ensuring client satisfaction and managing requirements while serving as a subject matter expert for clients.
ConsultingEmployee BenefitsFinanceHuman ResourcesSoftware
No H1B
Responsibilities
Managing large, complex projects from start to finish, providing subject matter expertise to clients
Working independently to develop domain and operational solutions
Working Seamlessly with a global team focused on client delivery and satisfaction
Consulting with clients, Ad hoc reporting, Google Analytics, and Advanced Table Editor to address escalations
Tracking and maintain client relationship and risk status within the system
Serving as the subject matter expert for all client requirements, overseeing changes to ensure proper delivery
Including requirements, lead updates for all relevant documentation, interface, and delivery channel docs
Managing client reporting, including non-standard reporting needs
Handling client escalations and ensure resolution for client satisfaction
Conducting thorough investigations using various data sources and escalate to the Performance Team Leader when necessary
Qualification
Required
Possess equivalent work experience and Bachelors required
8 years' experience of health/wealth project and client management experience including multifaceted projects and teams (including onsite and virtual)
Able to persuade, influence and negotiate. (Must have a track record of influencing indirect parties to accomplish client objectives)
Possess Solid understanding of technology solutions in order to consult with clients
Able to translate concepts to client requirements that drive solutions to meet client needs
Possess analytical, problem-solving, and organizational skills
Possess Leadership and coaching skills
Benefits
A variety of health coverage options
Wellbeing and support programs
Retirement
Vacation and sick leave
Maternity, paternity & adoption leave
Continuing education and training
Several voluntary benefit options
Company
Alight Solutions
Alight Solutions is a cloud-based human capital technology company that offers HR and financial solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.64BKey Investors
Caterpillar Ventures
2023-08-22Post Ipo Secondary· $22.5M
2021-07-06Post Ipo Equity· $1.55B
2021-07-06IPO
Leadership Team
Donna Dorsey
Chief Human Resources Officer
Stephen Rush
Chief Commercial Officer
Recent News
Business Wire
2025-12-18
2025-12-16
Company data provided by crunchbase