NEOGOV · 20 hours ago
Technical Support Analyst I-Bismarck
Bismarck, ND
Full-time
Onsite
New Grad, Entry Level
$65K/yr - $97K/yrNEOGOV is part of the North Dakota Court System, and they are seeking a Technical Support Analyst I to assist users with computer hardware, printers, scanners, and software. The role involves diagnosing and fixing desktop computer issues, providing technical support, and maintaining user accounts within the court's information systems.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Installs, maintains, and configures user Window computers and associated hardware
Installs and assists in the maintenance or workstations by installing applications, updating software, and troubleshooting network access problems across the Wide Area Network (WAN). Addresses problems and provides workstation phone support through the help desk system
Identifies and resolves user printing or scanning problems without or with assistance from other IT staff
Researches new applications, hardware, or other technology-related items
Creates and maintains self-help technical documents. Prepares user manuals and technical manuals for computer usage within the court system
Maintains user accounts for Windows network, email, SQL, and help desk applications
Provides technical support and troubleshooting assistance to users on hardware and software systems
Performs other duties of a comparable level or type or as assigned
Qualification
Required
Requires an associate's degree
Any combination of education, training, or experience which demonstrates the ability to successfully complete the major responsibilities and essential functions may be substituted for the degree and experience requirements
Valid driver's license or evidence of equivalent mobility
Basic knowledge of the fundamentals, principles, practices, and operational practices of computer and networking operations
Knowledge of the fundamental concepts, principles, practices, and trends of information technology and hardware trends
Basic knowledge of the court system, its functions, and court administrative policies and procedures
Basic knowledge of Microsoft Exchange Server, SQL server, SMS server, and Internet Information Server operations
Knowledge of general business applications and software typically used by personnel including word processing, spreadsheet packages, anti-virus programs, backup software, etc
General diagnostic skills to isolate technical or software issues and work toward resolution
Skilled in troubleshooting, installing, and resolving technical problems with operating system applications on user computers
Skill in interpersonal communication and in establishing working relationships with end users, department personnel, and state and other court personnel
Excellent customer service skills including being competent, accurate, responsive, and engaged
Skilled in resolving connectivity problems and printing problems on the court systems
Skilled in maintaining and updating technical documentation required
Skilled in explaining and presenting technical information to both technical and non-technical personnel in dealing with troubleshooting issues or in making formal presentations
Skilled in utilizing the help desk incident tracking system software and recording/monitoring all user calls for technical assistance
The essential functions of the job typically require: grasping, sitting, standing, walking, talking, hearing, seeing, feeling, reaching, and fingering requirements or other reasonable methods that accommodate an individual in completing the essential functions of the job
Work is performed in a comfortable office work environment
Employee is subject to some travel in the performance of the job
Employees has control over travel schedule and can adjust schedules due to adverse weather or travel conditions
Physical requirements can typically be characterized as Light Work: Exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects
Benefits
Employer paid family health insurance premiums
Retirement contributions
Generous vacation and sick leave accruals
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase