EssilorLuxottica · 1 day ago
Remote Customer Service Representative
United States
Full-time
Remote
Entry Level
1+ years expEssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses and eyewear. The Customer Service Representative is responsible for handling calls from business clients, resolving complaints, and providing support to ensure customer satisfaction.
EyewearHealth CareProduct Design
Responsibilities
Answers incoming calls and processes orders
Resolves customer complaints, troubleshoots issues to determine best path for resolution
Correctly documents customer interactions and tracks call types
Maintains support service levels and upholds Luxottica’s Customer Service standards
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability
Takes inbound phone calls for up to 90% of assigned shift
Performs all other duties as assigned
Qualification
Required
High school diploma
1+ year(s) of experience working in customer service, hospitality or call center environment
Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
Strong verbal and written communication skills
Demonstrated listening and comprehension skills
A clear team player with strong interpersonal skills
Ability to maintain composure when dealing with difficult customer situations
Excellent time management skills – must be able to prioritize tasks efficiently
Strong PC skills including MS Office; Word and Excel
Ability to navigate information systems and internet
Preferred
Higher education degree
Previous experience using SAP
Previous experience in the optical industry, full knowledge of Luxottica's optical products and a strong command of the industry language
Bilingual Spanish or French
Benefits
Health care
Retirement savings
Paid time off/vacation
Various employee discounts
Company
EssilorLuxottica
EssilorLuxottica is an ophthalmic company that specializes in the design, manufacture, and marketing of eyewear products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.89BKey Investors
Meta
2025-07-08Post Ipo Equity· $3.53B
2025-06-03Post Ipo Debt· $1.14B
2024-08-29Post Ipo Debt· $2.22B
Leadership Team
Juliana Chua
Head | Digital Innovation (Global SSC)
Olivier Bardot
Head of IT Shared Services Centers for Enterprise Applications
Recent News
2026-01-24
2026-01-24
Company data provided by crunchbase