Central Boston Elder Services · 1 day ago
LTSS Manager - SCO United
Greater Boston
Full-time
Onsite
Mid, Senior Level
3+ years expCentral Boston Elder Services is seeking an LTSS Manager to oversee the day-to-day operations of programs within the Special Programs Department. The LTSS Manager will supervise staff, ensure compliance with regulations, and collaborate with other managers to implement Long-Term Support Services programs.
ConsumerEmailHome Health Care
Responsibilities
Assist with the selection, onboarding, and training of supervised staff
Ensure compliance with CMS, Executive Office of Aging & Independence (AGE), and other applicable State and Federal regulations and programs, CBES policies and procedures, quality performance measures, and productivity standards
Ensure job-related tasks are accomplished within the required timeframe by communicating job expectations, monitoring, and appraising results
Develop, coordinate, and ensure adherence to programs, policies, procedures, and quality and productivity standards
Assigned a small case load
Collaborate with Sr. LTSS Manager and the CBES Operations Team to gather data for forecasting program membership and assist in the implementation of new Long-Term Support Services (LTSS) programs as needed
Prepare monthly reports, budgets, and other support documentation as requested by CBES Operations Team
Maintain quality service by upholding work standards, analyzing and resolving service issues, identifying trends, and recommending system improvements
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing, and maintaining professional networks
Serve as a liaison between the SCO and OC Plans, CPs, ACO Partners, Protective Service Agencies, Boston Housing Authority, and Property Management and CBES staff, providers, and consumers as needed
Review and reconcile monthly member rosters
Review consumers’ assignments to care managers monthly
Participate in internal and external meetings as required
Provide support to care managers, supervisors, and other CBES staff regarding consumer assessments, service planning, and resources
Ensure that the staff identifies elders in at-risk situations, including abuse, neglect, and financial exploitation. Report to and collaborate with an appropriate crisis intervention agency, including Protective Services and Elders at Risk programs, to alleviate abuse, neglect, and other crises
Provide coverage for the Sr. LTSS Managers, and supervisors, and oversee the care managers if the manager/team supervisor is absent. This includes, but is not limited to, weekly supervision meetings and consults
Approve timesheets, weekly schedules, time-off requests, and conduct other related paperwork and duties as needed
Protect Consumers’ Personal Health Information (PHI) and report suspected security breaches
Provide coaching and mentoring to staff. Consult with Sr. LTSS Manager and Human Resources regarding employee-related matters
Other duties and projects as assigned
Qualification
Required
Strong organizational and problem-solving skills are required
Excellent interpersonal, written, and verbal communication skills are required
Must be able to work with a diverse population and within a multi-disciplinary team
Must be familiar with the federal and state programs and local resources
Must have strong computer skills, including knowledge of Microsoft Office and SAMS
Bachelor's degree preferably in social work, human services, nursing, psychology, sociology, or a related field with a minimum of three years of experience in the human service field, preferably working with elders
Ability to lift and carry objects frequently weighing up to 10 to 15 pounds
Ability to climb stairs
Ability to travel within the community to conduct in-home visits with consumers
Work requires regularly standing, stooping, and bending
Preferred
Three years working in an Aging Services Access Point organization with case management experience with at least one year of supervisory experience is strongly preferred
Prior experience working with MassHealth, SCO or One Care Plans, or other insurance plans is a plus
Company
Central Boston Elder Services
Central Boston Elder Services is a welfare organization providing disability assistance services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.05MKey Investors
Comcast
2022-11-03Grant· $0.05M
Recent News
2024-05-24
2022-11-04
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