First State Bank · 18 hours ago
Customer Service Representative (Full-Time)
Louisa, KY
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrFirst State Bank is dedicated to providing exceptional service to its customers. The Customer Service Representative (CSR) is responsible for handling inquiries, processing transactions, resolving issues, and promoting bank products and services, while ensuring customer satisfaction and loyalty.
BankingCommercialCommercial LendingCreditFinanceFinancial ServicesLending
Responsibilities
Greet customers and assist with daily banking needs including deposits, withdrawals, transfers, and account inquiries
Provide information on bank products and services; cross-sell and upsell as appropriate
Handle customer complaints and issues in a professional and timely manner
Open and close accounts, update customer information, and assist with account maintenance
Educate customers on digital banking tools (mobile app, online banking, ATMs, e-statements)
Ensure compliance with bank policies, procedures, and regulatory requirements
Maintain accurate records of customer interactions and transactions
Refer complex issues to the appropriate departments (e.g., loans, fraud, compliance)
Balance cash drawers and maintain proper documentation
Support branch goals and participate in team initiatives and sales campaigns
Has a basic understanding of the consumer products and services offered by First State Bank
Presents a neat and professional appearance
Maintains a neat and orderly work area
Applicant must be customer oriented and willing to follow the strict guidelines of customer service at FSB
Will include other duties as assigned including First State Bank’s Standard of Performance
Qualification
Required
High School diploma or equivalent
Strong communication and interpersonal skills
Ability to multitask, prioritize work, and meet deadlines
Basic computer skills and familiarity with banking software
Attention to detail and a commitment to accuracy and confidentiality
Positive attitude, professionalism, and a teamwork & customer-focused mindset
Company
First State Bank
First State Bank provides business banking, mortgages, deposit products, telephone banking and credit card services.
Founded in 1905
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ryan Morris
Chief Executive Officer
Patrick Schully
Executive Vice President - Chief Technology Officer
Recent News
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