Biofire · 5 hours ago
Customer Engineer
Broomfield, CO
Full-time
Onsite
Mid Level
$120K/yr - $140K/yrBiofire Technologies is on a mission to enhance firearm safety and reduce preventable gun injuries, particularly among children. As a Customer Engineer, you will be responsible for translating customer feedback into actionable insights to improve the Biofire Smart Gun, while supporting customer success through documentation and user engagement.
BiometricsConsumer ElectronicsGovernmentLaw EnforcementMilitaryPublic SafetySecurity
Responsibilities
Translating qualitative customer experiences into structured, engineering-ready reports, investigations, and actionable recommendations
Conducting hands-on product testing of new features and upcoming releases, evaluating functionality through the lens of real customer use, identifying friction points early, and providing feedback to improve usability, training, and product readiness prior to public launch
Supporting Customer Success by drafting response templates, FAQs, troubleshooting guides, and documentation that reduce the need for engineering escalation
Participating in customer interviews, demonstrations, and field engagements to gather firsthand insights into usage patterns, friction points, and unmet needs
Hosting live-fire demonstration events and maintaining Range Safety Officer (RSO) certification to ensure safe, compliant, and informative user training and feedback capture
Qualification
Required
Technically curious
Highly detail-oriented
Deeply empathetic to users
Ability to own the full lifecycle of customer feedback — from intake and categorization to clear documentation and escalation
Hands-on, user-centered problem solver
Eager to bridge real-world customer needs with technical execution and continuous product improvement
Ability to translate qualitative customer experiences into structured, engineering-ready reports, investigations, and actionable recommendations
Experience conducting hands-on product testing of new features and upcoming releases
Ability to evaluate functionality through the lens of real customer use
Ability to identify friction points early and provide feedback to improve usability, training, and product readiness prior to public launch
Experience supporting Customer Success by drafting response templates, FAQs, troubleshooting guides, and documentation
Ability to participate in customer interviews, demonstrations, and field engagements to gather firsthand insights into usage patterns, friction points, and unmet needs
Ability to host live-fire demonstration events
Maintaining Range Safety Officer (RSO) certification
Benefits
Stock Options in Biofire, 401(k), HSA - and other financial benefits
Medical Insurance - including plan options with $0 payroll deduction
Dental, Vision and Life Insurance Plans - with $0 payroll deduction
3 Weeks Vacation and Sick time (Flex Time for salary positions), and 13 Paid Holidays
Parental Leave - and other family-building, adoption and surrogacy benefits
Company
Biofire
Biofire is a leading defense technology company dedicated to building the future of firearms
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$37.2MKey Investors
Founders Fund
2024-05-08Series A
2024-02-05Series A· $7M
2022-11-07Series A· $15.2M
Leadership Team
Kai Kloepfer
Founder & CEO
Recent News
Liquid 2 Ventures
2025-11-24
2025-03-03
Company data provided by crunchbase