Datavant · 3 hours ago
Operations Manager, HCA
United States
Full-time
Remote
Entry, Mid Level
$57K/yr - $60K/yr
2+ years expDatavant is a data platform company and the world’s leader in health data exchange. The Operations Manager will oversee regional staff and operations, ensuring quality customer service and financial profitability while leading a team to meet strategic goals.
BiopharmaClinical TrialsData IntegrationHealth CareSoftware
No H1B
Responsibilities
Oversee regional staff and day-to-day operations of identified locations and work to standardize operations with all cross functional teams and departments, internal and external to Datavant
Escalates customer issues/concerns/problems in a pro-active and timely manner
Demonstrates a solid understanding of the meaningful financial metrics driving the Company business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards and utilizes this information to manage his/her operations
Will have a comprehensive understanding of workflow and how to optimally use Company technology at all assigned field locations
Will have a comprehensive understanding of all new product lines and will be responsible for ensuring that staff are trained on all new products
Recruits and hires competent, qualified staff commensurate with defined job responsibilities
Ensures that staff is oriented, timely trained and the competence of staff is assessed annually
Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes
Ensure that deadlines are met and respond to emails, phone messages, and other requests for information timely
Administers payroll bi-weekly
Conducts accurate, meaningful & timely performance management reviews and appraisals with progressive disciplinary actions carried out all fairly and consistently, according to policies, procedures and laws/regulations
Troubleshoot equipment issues enlisting Help Desk to resolve all escalated matters
Adheres to Code of Conduct policy
Meet with Directors, Administrators, or COO’s to discuss service issues/opportunities and resolve complaints timely
Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management
Customer Retention and Satisfaction
Organize and conduct Monthly and Quarterly Business Reviews with customer per region
Ensure monthly staff meetings, daily huddles are maintained per site
Responsible to assist Director of Operations with day to day responsibilities as assigned
Performs all other duties as assigned
Qualification
Required
A High School Diploma or GED
Must be 18 years of age or older
Must have valid driver's license
Driving record and Proof of Insurance that is acceptable per company's driver policy
Demonstrated ability to lead people and achieve defined results
Exceptional organizational and multi-tasking skills to manage competing priorities
Proven track record for problem analysis and resolution at both a strategic and functional level
Excellent written, oral and interpersonal communication skills
Ability to Telecommute per HR requirements
Proficient skillset with Microsoft Office suite and ability to learn new technology software platforms
Ability to travel as needed/ required for the position
Preferred
Four-year degree in business or related field
RHIT or RHIA certification
2 years of ROI or Operational Management experience in related field
Knowledge of ROI and HIM Services
Typing skills (50 wpm)
Company
Datavant
Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$80.5MKey Investors
Transformation Capital
2020-10-08Series B· $40M
2018-04-30Series Unknown· $40.5M
Leadership Team
Jasmin Phua
Head of Government Solutions
Recent News
2026-01-19
2025-12-31
Company data provided by crunchbase