Western Union · 14 hours ago
Senior Manager, Digital Delivery and Enablement
USA TX - Austin - 11902 Burnet Rd
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$140K/yr - $170K/yr
8+ years expWestern Union is positioned to become the world’s most accessible financial services company, transforming lives and communities. They are seeking a strategic and results-driven Senior Manager of Digital Delivery and Enablement to lead projects and process improvement initiatives across the Digital Portfolio, enhancing the operating model and ensuring high-quality product delivery.
Financial ExchangesFinancial ServicesInternetMobile PaymentsPayments
Responsibilities
Lead and execute large scale initiatives focused on continuously improving processes that enable and accelerate the digital product development lifecycle
Partner with cross functional teams to develop, maintain, and communicate the Digital Product Roadmap
Collaborate closely with program managers, product owners, technology teams, and business stakeholders to ensure process improvements align with strategic priorities
Create and maintain clear process documentation, workflows, governance models, and operating standards
Identify bottlenecks and inefficiencies across delivery pipelines; recommend and drive solutions that improve speed, quality, and predictability
Lead change management efforts to ensure successful adoption of new processes, tools, and ways of working
Monitor process performance using metrics and dashboards; synthesize insights and report progress to leadership
Support audits, compliance reviews, and risk assessments related to digital delivery processes
Maintain strong portfolio data hygiene and governance to ensure accurate, actionable insights
Qualification
Required
8+ years of experience in process management, operations, or program delivery within a financial services or technology driven environment
Demonstrated success managing complex, cross functional programs with diverse stakeholder groups
Deep understanding of the digital product lifecycle, agile methodologies, and enablement practices
Exceptional communication, leadership, and stakeholder management capabilities
Experience with process mapping, change management, and project management methodologies
Strong analytical skills with the ability to translate data into insights and recommendations
Preferred
PMP, SAFe, Agile, Lean Six Sigma, or similar process improvement certifications
Experience with digital banking, payments, or financial platforms
Familiarity with tools like Jira, Confluence, Excel, and Power BI
Ability to influence without authority and drive change in a matrixed environment
Benefits
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
One day volunteer time off
$0 Money Transfer Fee Discount Code – Quarterly
Recognition Program “Game Changers”
Employee Discount Program
Global Adoption Assistance
Global Scholarship Awards Program
Company
Western Union
Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world.
5001-10000 employees
H1B Sponsorship
Western Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (93)
2024 (86)
2023 (101)
2022 (62)
2021 (90)
2020 (102)
Funding
Current Stage
Public CompanyTotal Funding
$800M2026-01-09Post Ipo Debt· $800M
2006-10-02IPO
Leadership Team
Nicolas Levi
Regional Vice President Middle East Afghanistan Pakistan
Ashutosh Shinde
Head - Technology Engineering Center (India)
Recent News
The Motley Fool
2026-01-24
The Motley Fool
2026-01-22
Company data provided by crunchbase