Northeast Residence Inc · 1 day ago
Program Manager
Wayzata, MN
Full-time
Onsite
Entry, Mid Level
$24/hr - $24/hr
1+ years expNortheast Residence Inc is a company dedicated to supporting adults with intellectual and developmental disabilities. The Program Manager will direct daily operations in a community-based residential program, oversee the needs of individuals served, and supervise direct care staff to ensure compliance with regulations and quality service delivery.
CharityChildrenNon Profit
Responsibilities
Provide supervisory oversight, technical guidance and advice to staff
Select staff, assign, and review work, schedule shifts and confirm payroll hours, working unfilled shifts if necessary
Complete performance reviews and provide feedback to staff; take appropriate action as warranted by performance
Ensure that current and new personnel complete training; provide orientation according to Hammer & NER practices
Conduct staff meetings: review plans and reports to ensure quality
Respond to emergencies and report accidents and injuries
Demonstrate teamwork, cooperation and effective working relationships with individuals served, families, coworkers, supervisors, program team, professionals, and others to facilitate quality services and a positive organization reputation. Respond to any complaints or incident reports promptly
Lead and provide services and activities that comply with licensing regulations and with Hammer & NER’s policies and person-centered philosophy, exercising good judgement to adapt and apply the guidelines to specific situations
Provide advocacy to protect people’s civil and legal rights
Encourage choice and independence whenever possible, fostering a positive, encouraging environment
Plan, implement and evaluate the programs, services and activities provided in the program. Facilitate the interdisciplinary team in developing plans to meet the individuals’ needs
As needed work direct care shifts, assisting with all areas of the individuals’ programs including, but not limited to personal cares, medication administration, daily household chores, use of personal finances and support in the community
Safely drive a Hammer & NER-owned vehicle, lift van or personal auto to activities and appointments around the Twin Cities and provide support for individuals’ participation in the community
Ensure the program’s operations comply with regulations, health, and safety
Maintain facility cleanliness, safety, and compliance
Maintain operating budget, authorize expenses, and request necessary maintenance and repairs for the residence and vehicle(s)
Prepare the program for licensing inspections
Use required technology to maintain daily, monthly, and annual required documentation as scheduled
Maintain and provide proper communication for the upkeep and integrity of your designated home locations master schedule, transfer requests, and home descriptions used in the recruitment process
Provide open communication with other departments and roles in the organization on specific needs, openings, and requirements within your location
Promptly respond to communications through Outlook, Teams, and SharePoint
Check program communication daily
Collaborate with the Program Director to resolve performance issues regarding Direct Support Professionals and Lead DSP’s
Promptly addresses any complaints and inform the Program Director while following procedures to resolve
Immediately report all accidents, injuries, or illnesses involving residents to the appropriate party (Nurse, Program Emergency phone, Program Director and/or 911, if needed)
Support team and assist in implementation of person-centered plan goals
Communicate in a professional manner with interdisciplinary team members
Regularly meet with the Program Director to plan for the upcoming week & month
Regularly meet with your reporting staff to engage and inform any issues, changes, etc
Must be effective in monitoring all assigned training courses are complete by due date
Must be diligent in maintaining confidentiality and privacy by following HIPPA guidelines
Must adhere to the laws as a mandated reporter to protect vulnerable adults from abuse, neglect, and exploitation
Attend all meetings scheduled, including All Staff, House Meetings, etc
Must meet the needs of each resident served in our programs to sustain quality of life and optimal care
Report any staff requests or incidents involving Workers Compensation, Leave of Absence (FMLA, ESST, etc.)
Qualification
Required
Four-year college degree in social services or related field and one year of full-time experience in the field of developmental disabilities to manage an ICF-MR licensed program
Or a two-year college degree and two years of full-time experience in the field of developmental disabilities or 50 hours of education and training related to human services and disabilities and four years of full-time work experience with people with disabilities to manage a waiver program
Excellent written and verbal communication skills including fluency in English and proficiency in Microsoft Office
Frequently organizes multiple responsibilities at once, requiring time management, organizational and reporting skills, and proven ability to achieve assigned deadlines
Available to work a flexible full-time schedule including some evenings, weekends, and overnights
Requires a valid driver's license, personal auto and driving record that meets Hammer & NER's insurance requirements
Must receive a MN DHS Background study clearance and show freedom from Tuberculosis
Physical requirements include lifting to 40 pounds (such as lifting a wheelchair into a van), pushing, or pulling an individual in a wheelchair or while assisting with physical and hygiene care
Household chores and physical care may include twisting/turning, kneeling/squatting, and assisting with pivot transfers
Frequent participation in repetitive activities include working several hours at a time with a keyboard and monitor and laptop computer
Experience with and/or ability to learn to operate specialized medical or adaptive equipment, including lifting equipment
Demonstrated ability to respond to hazardous situations, including infectious disease or aggression
Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class, and immigrant status
Preferred
Prior supervisory experience preferred but not required
Benefits
401 (k)
Paid Time Off
Health Insurance (30 hours and above)
Dental Insurance (30 hours and above)
Vision Insurance (20 hours and above)
Life Insurance
Paid Training
Disability Insurance
Wellness Program
Employee Assistance Program
Parental Leave
Health Savings Account
Flexible Savings Account
Access to Employee Success Coach who assists employees within their first year of employment.
Company
Northeast Residence Inc
Northeast Residence is a non-profit organization that has been supporting people with development disabilities since 1973.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase