AT&T · 18 hours ago
Associate Director - Retail
San Ramon, California
Full-time
Onsite
Lead/Staff, Director/Executive
$108K/yr - $161K/yr
3+ years expAT&T is a leading telecommunications company, and they are seeking an Associate Director - Retail to supervise and lead multiple retail stores. The role involves coaching and developing the sales team, ensuring operational excellence, and meeting sales objectives.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
Responsibilities
Meet or exceed area sales objectives by coaching, developing, motivating and encouraging sales team
Interview, hire and make necessary discipline decisions including terminations for Store Managers
Maintain ownership mentality and accept personal accountability for Area performance
Spend at least 50% of your time visiting retail locations scheduled and unscheduled visits to monitor the customer experience and ensure excellent customer service is being delivered. Provide monthly store and representative performance feedback
Ensure attainment of reputation metric goals. Analyze business reports to formulate action plans for positive performance
Plan and maintain headcounts for all responsible territory
Develop employees for growth and promotion
Ensure that all Store/Kiosk Managers have properly completed training requirements in a timely manner
Facilitate weekly personnel training/educational sessions
Perform store operational audits during scheduled and unscheduled visits, that include monitoring inventory levels, required human resources postings, dress code adherence, etc
Reinforce and deliver consistent Store Standards according to company guidelines
Resolve customer complaints in a timely manner
Ensure the managers have appropriate inventory availability and that inventory management of assigned stores/kiosks meet or exceed operational standards
Ensure that all Store/Kiosk Managers have properly merchandised according to plan-o-gram guidelines
Provide strategic direction to ensure the communication, implementation and execution of marketing and merchandising programs
Facilitate large meetings with such topics as training, compensation, product or customer experience and other promotional events
Qualification
Required
Three years successful sales experience of which at least two years must have been as a manager
Excellent sales skills and demonstrated ability to meet or exceed performance standards
Ability to motivate and lead direct reports
Ability to travel to multiple locations within a district
Ability to work flexible hours, including evenings, weekends and holidays
Ability to lift up to 30 pounds during event set up
Ability to operate a personal computer, wireless equipment, copier and fax
Preferred
Four or more years successful sales experience of which at least two years have been as a manager in a retail environment
Effective communication, presentation and interpersonal skills
Strong organizational skills with attention to detail
Familiarity with wireless terminology and AT&T Mobility systems preferred
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Relocation Package available
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
H1B Sponsorship
AT&T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
24-7 Press Release Newswire
2026-01-24
Mobile World Live
2026-01-24
PCMag.com - Technology Product Reviews, News, Prices & Tips
2026-01-23
Company data provided by crunchbase