The City University of New York · 20 hours ago
Academic Community Lead (Academic Program Coordinator - 2 Vacancies)
New York, NY
Full-time
Onsite
Mid Level
$72K/yr - $75K/yrJohn Jay College of Criminal Justice, part of the City University of New York, is a leader in educating for justice and serves a diverse student body. The Academic Community Lead is responsible for providing coordinated care to first- and second-year students, serving as a primary point of contact, and ensuring they receive the necessary support through collaboration with faculty and campus offices.
Higher Education
Responsibilities
Serve as the primary point of contact for an assigned Academic Community
Coordinate with faculty, advisors, peer success coaches, and campus offices to align communications, events, and programming with student milestone goals
Curate experiential learning opportunities, career programming, and resource referrals aligned with the interests and needs of the assigned community
Design and lead community-building events and career exploration activities
Partner with Advising, SASP, Learning Centers, CLL, and EMSA staff to ensure students receive timely, coordinated support
Align academic recovery, career readiness, and community engagement services across units
Consolidate and share student milestone and participation data with assigned case managers to enable timely outreach and interventions
Participate in biweekly case review meetings to adjust support plans and ensure cross-office coordination
Use EAB Navigate to monitor student academic performance, attendance alerts, and milestone progress
Coordinate outreach and intervention strategies for students flagged in Progress Reports or at risk of falling behind
Send proactive, customized communications via SignalVine and Navigate
Coordinate student referrals to appropriate campus services for students in the Academic Community
Coordinate and deliver academic recovery workshops and help students re-engage after setbacks
Maintain accurate records of student contacts, workshop attendance, and milestone completion
Provide regular reports on trends, engagement, and progress to inform strategic improvements
Contribute to program assessment and participate in planning and improvement cycles
Qualification
Required
Bachelor's Degree required
Preferred
Experience advising, coaching, or mentoring undergraduate students
Familiarity with best practices for first- and second-year student success and retention
Skilled at analyzing large amounts of data and making data-informed decisions to support students
Experience using platforms such as EAB Navigate, SignalVine, and other student support tools
Embraces trauma-informed, student-centered approaches
Experience providing inclusive support to a diverse student body at a Minority- and Hispanic-Serving Institution
Track record of thriving in fast-paced, highly collaborative environments with diverse team members
Naturally curious and eager to learn; comfortable adapting to new tools, processes, and challenges
Benefits
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development.
We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off.
Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
Company
The City University of New York
The City University of New York is the nation’s largest urban public university, a transformative engine of social mobility that is a critical component of the lifeblood of New York City.
Founded in 1847
10001+ employees
H1B Sponsorship
The City University of New York has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (5)
2022 (5)
2021 (2)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Allison Griffin
Partnership Specialist, CUNY Service Corps
Doriane Gloria
Sr. Vice Chancellor and Chief Human Resources Officer
Recent News
Crain's New York Business
2025-09-12
2025-09-12
Crain's New York Business
2025-08-27
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