Supervisor Food & Beverage - Catering (Part-Time) jobs in United States
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Sphere Entertainment Co. · 23 hours ago

Supervisor Food & Beverage - Catering (Part-Time)

Sphere Entertainment Co. is a premier live entertainment and media company, seeking a Food & Beverage Supervisor to enhance guest experiences at MSG Sphere. This role involves leading front line staff, overseeing catering operations, and ensuring high standards of service and safety during events.

ConcertsEventsMedia and Entertainment

Responsibilities

Accountable for daily supervision and leadership of front-line team members in: Food & Beverage locations in the premium department, specifically catering. This individual may be required to provide support in other areas such as suites, concession stands, bars, and kiosks on a business need basis
Plan and coordinate all aspects of assigned internal catering, banquets, and events, including scheduling, staffing, and logistics. Work directly with the Catering Manager on staffing ratios, room layouts, menu implementation, and operation of events as well as closely work with the Event Manager regarding the service of events
While on duty, serve as point of contact during catered events and effectively communicate with other departments including Culinary, Production, Building Operations, Engineering, Warehouse, IT, Guest Services, Event Sales, and Security, etc
Ensure high levels of customer satisfaction by addressing guest inquiries, resolving complaints, and accommodating special requests
Maintain standards of food and beverage safety, quality, presentation, and service during events, and addressing any issues that arise promptly
Oversee the inventory of supplies, equipment, and materials for assigned events
Oversee the accurate counting and data entry of daily, weekly, and end of month inventory counts. Ensures quality and quantity of product are up to company’s standards
Attend weekly BEO meetings
Creating and editing banquet event orders, diagrams, recording consumption, and generating accurate invoices for assigned events
Supervise event day load-in, execution, break down and load-out
Assist with post event inventory reconciliation, recording of event consumption, and the timely processing of invoices
Hire, train, and supervise catering staff, including attendants, bartenders, and support staff, to ensure excellent service delivery. Drives and motivates team members to demonstrate a guest service focused approach
Actively lead and participate in daily pre-shift meetings and management/leadership meetings in collaboration with their management team
Proactively work in a fast paced, time-sensitive environment, including last minute changes within a short period of time
Provide consistent, fair, and timely feedback to team members through various methods (i.e., coaching, mentoring, one on one)
Serves as a role model to front line team members by demonstrating leadership, positivity, excellent communication skills, and integrity, while motivating and holding the team accountable to achieving the company’s goals and objectives
Provides and manages necessary staff development and training in accordance with Southern Nevada Health guidelines and company standards to ensure a food safety compliance, cleanliness and high-quality product is maintained. Shared responsibility in ensuring Department of Health (DOH) regulations and city codes are followed accordingly
Works in collaboration with management team to enforce disciplinary actions as necessary
Performs other duties as assigned by management

Qualification

Supervisory experienceEvent managementCustomer serviceMicrosoft WordMicrosoft ExcelBeverage operationsInventory managementCoachingTeam motivationTAM CardFood Handler’s CardLVMPD – Non-Gaming Work CardCommunication skillsMentoringAttention to detailConflict management

Required

Minimum of 3-5 years' Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue
Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization
Demonstrated experience completing reports and documenting staff performance
Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship
Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
Comfortable with managing conflict and responding to customer problems with a sense of urgency
Commitment to providing a high-quality service experience for guests
Ability to demonstrate success in managing multiple tasks while under tight deadlines
Experience motivating and encouraging exceptional performance
Ability to hold team accountable for outcomes and monitor performance
Demonstrated experience coaching, mentoring and developing staff to perform at high levels
Proficient in Microsoft Word & Excel
Advanced knowledge with beverage operations and sales techniques
Experience in producing and maintaining visual displays in a food and/or retail environment
Experience resolving inventory discrepancies
Possess exceptional attention to detail and strong follow-up skills necessary
Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the utmost consistency
Must be able to work a flexible schedule inclusive of weekends, nights and holidays as required
Must be available to work shifts as assigned for all mandatory events
Must be able to exert physical effort in lifting up to 20-50 pounds
Must be able to stand for long periods of time and endure various physical movements throughout the work areas, including bending and reaching up and down
Must be at least 21 years old
May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
TAM Card
Food Handler's Card
LVMPD – Non-Gaming Work Card

Benefits

Robust set of tools and resources to help employees understand their interests and purpose
Upskilling employees’ talents and strengths
Growth and longevity for our employees are top priorities here.

Company

Sphere Entertainment Co.

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Sphere Entertainment Co. is a premier live entertainment and media company.

Funding

Current Stage
Public Company
Total Funding
$225M
Key Investors
Point72
2024-06-25Post Ipo Equity
2023-12-05Post Ipo Debt· $225M
2020-04-09IPO

Leadership Team

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Felicia Yue
Executive Vice President, Chief Technology Officer
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Robert Langer
Chief Financial Officer and Treasurer
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Company data provided by crunchbase