Cigna Healthcare · 10 hours ago
Customer Service Representative - MD Live - Remote
United States
Full-time
Remote
New Grad, Entry LevelCigna Healthcare is dedicated to improving the health and vitality of those they serve. They are seeking a Customer Service Representative to support their PCC team by managing patient appointments and providing customer service assistance.
Hospital & Health Care
Responsibilities
Schedule or reschedule appointments for phone or video consultations
Assist with scheduling behavioral health appointments, outreach to providers for availability
Assist with language specific consultations video or phone consultations for non-English speaking patients
Send escalated alert notification of low provider coverage for state specific patient phone or video consultations to medical providers via text
Monitor PCC exception queue and on-call waiting room to ensure all patients receive consultation within 60 minutes to meet MDLIVE SLAs
Respond to customer service emails: general inquiries, contact request, appointment request, refund request, billing inquiries, etc. within 30 minutes or less
Support Inbound Call Center occasionally, as needed
Answer the dedicated provider line & assist providers
Report any system impacts to CSAdmin, patient portal, or provider portal to production support and open Jira tickets
Qualification
Required
High School Diploma or GED required
Attention to detail
Capability to respond and act in a fast-paced setting
Ability to multi-task and handle changing priorities
Strong verbal and written communication skills
Resolution and recovery expertise
Resilient with ongoing business updates, training, and job responsibilities
Microsoft experience: Word and Excel
Company
Cigna Healthcare
We are a health benefits provider that advocates for better health through every stage of life.
Founded in 1982
10001+ employees
H1B Sponsorship
Cigna Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (442)
2024 (335)
2023 (324)
Funding
Current Stage
Late StageLeadership Team
Laura Cascudo
CEO Communications Operations / Communications Operations Director
Stephanie Bobb
CEO Communications Operations Lead
Recent News
Hartford Business Journal
2025-10-07
2025-10-06
Company data provided by crunchbase