NEOGOV · 10 hours ago
Clerk I - Recreation Pavilion
Mountlake Terrace, WA
Full-time
Onsite
New Grad, Entry Level
$18.69/hr - $22.98/hrNEOGOV is seeking a Clerk I for the Recreation Pavilion at the City of Mountlake Terrace. This role involves providing front-line customer service, registering participants for programs, collecting fees, and performing various administrative tasks.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Greet customers using effective/professional customer service skills
Answer telephones; assist customers with requests; and direct calls and messages to appropriate personnel
Collect admissions, registration, and program fees using registration and point of sale software
Maintain customer service areas, including the lobby, ensuring they are clean and stocked with program information and materials
Reserve facilities for programs and activities which involve setting up and cleaning up after events
Utilize computers and other office equipment to produce promotional posters, announcements, and flyers
Distribute mail and other correspondence to personnel
Attend staff meetings and training sessions
Provide espresso service, track food and beverage inventory, refill vending machines, order products, and clean and stock espresso cart
Maintain inventory of items for sale
Assist with indoor playground programs by cleaning, sanitizing, organizing, and setting up playground area
Perform other duties as assigned
Qualification
Required
Ability to obtain a Food Handler's Permit within the first two weeks of employment
Ability to obtain CPR and First Aid certification within six months of employment
Successful completion of a background check
Verification of identity and United States work authorization must be complete as required by the Immigration Reform and Control Act
Possession of a valid Washington State driver's license, or ability to obtain one at the time of appointment, with a driving record acceptable to the City's insurance carrier
Knowledge of standard office equipment, including computers, software applications, copiers, and multi-line telephone systems
Skill in providing professional, courteous, and effective customer service to a diverse population, including youth, adults, seniors, and individuals with varying abilities
Ability to communicate clearly and effectively, both orally and in writing, in person, by telephone, and in a busy, noisy recreation environment
Ability to use Microsoft Windows-based software, including word processing, email, internet, and spreadsheet applications, to produce routine correspondence and reports
Ability to accurately perform cash handling and point-of-sale transactions
Ability to manage multiple tasks, shift priorities, and work effectively with frequent interruptions in a fast-paced environment
Ability to establish and maintain cooperative and effective working relationships with coworkers, supervisors, and the public
Ability to maintain professionalism, tact, and poise in stressful or challenging situations, including interactions with dissatisfied customers
Ability to follow oral and written instructions, policies, procedures, rules, and regulations of the Recreation and Parks Department and the City
Ability to work independently, demonstrate flexibility, and take initiative in work assignments
Ability to recognize the importance of workplace safety, follow safety practices, and report unsafe conditions to appropriate personnel
Preferred
High school graduate or GED preferred
Office and customer service experience preferred
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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