EHN Canada · 22 hours ago
IT Support Coordinator Temp FT
CA
Full-time
Hybrid
Mid Level
CA$55K/yr - CA$65K/yr
4+ years expEHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities. The IT Support Coordinator will be responsible for providing IT support across multiple locations, troubleshooting issues, and managing relationships with vendors and service providers.
Health CareHospitalMedicalMental HealthPersonal DevelopmentWellness
Responsibilities
Coordinate IT Support across the country with contractors, vendors, and co-workers
Analyze and resolve complex performance problems and outages to software products and systems support, escalating to and working with vendors as required
Identify function and provide 2nd & 3rd level support with additional knowledge of escalation channels
Manage relationships with third-party service desks and coordinate their on-site visits
Work directly with MDMs and external vendors to ensure seamless IT service delivery
Evaluate and install computer hardware, networking software, and operating system software
Provide technical assistance and support for applications, servers, PCs, laptops, printers, scanners, phones, cell phones, wireless network devices, and other departments specific hardware/software
Perform daily monitoring of the environment to address incidents proactively and reactively in the production environment
Provide inventory control and lifecycle asset management for end-user computing devices
Analyze configurations, design from internal development teams, and build out a basic understanding of applications
Create and maintain comprehensive documentation for IT processes, systems, and incident resolution, to ensure the capability of the team to restart services and troubleshoot front-end issues
Qualification
Required
Experience supporting a corporate, multi-site, technology-based environment
Experience with ticketing systems
Strong administration and organizational skills with an ability to handle confidential materials in a professional manner
Demonstrates a strong attention to detail and a willingness to work under tight deadlines as required
Proven ability to communicate effectively in English, written and verbal
Excellent customer service skills, including follow-through
Results oriented with a sense of urgency and high standards for quality production and performance
Willingness to learn and take on challenges
Polite, courteous, professional demeanor
Must be eligible to work in Canada
Post-secondary diploma/degree or certificate from an accredited college or university in IT related
Experience with MDM technologies
Background with Exchange, Office 365, Microsoft Azure, Microsoft Teams
Troubleshooting skills with mobile and desktop technologies
Working knowledge of software, hardware, and other equipment
4+ Years providing IT Support Services
Preferred
Ability to communicate in French and English preferred
Knowledge of/Experience with Service Now and Jira Service Management
Microsoft, Apple, or any other certificates are preferred
ITIL (Information Technology Infrastructure Library) Foundation certification
Benefits
Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
24/7 Employee Assistance Program through GreenShield Health
Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
Access to in-house fitness facilities or discounted gym memberships
Exclusive discounts through Perkopolis on entertainment, insurance, and more
Opportunities for personal and professional growth through our Education Support Assistance program
Supportive relocation opportunities due to our nationwide presence
Defined Benefit pension plan with up to a 4% employer contribution
Maternity and parental leave top-up
Discounts available at Kids & Co. Daycare.
Company
EHN Canada
EHN Canada specializes in treating addictions, mental health concerns, and eating disorders.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Peloton Capital Management
2021-04-19Private Equity
Leadership Team
Joe Manget
Chair and CEO
Company data provided by crunchbase