System One · 3 hours ago
Deskside Support Technician
Washington, DC
Contract
Onsite
Mid, Senior Level
$42/hr - $50/hr
5+ years expSystem One is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. The role involves providing deskside support, troubleshooting hardware and software issues, and ensuring high-quality customer service for users within the Department of Justice.
Staffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
Installation of specialty software which is not already packaged in SCCM
Removal of devices from the network as directed by Security
Assess issues and diagnose problems with printers
Install printer toner
Qualification
Required
High School diploma with 5+ years of prior relevant experience
Customer service-focused attitude
Current Secret clearance
Ability to maintain a Secret clearance
Past experience providing IT (Tier II) support in a Windows office environment
Excellent written and verbal communication skills
Use of an ITSM ticketing system
Preferred
Past experience with Department of Justice components
Benefits
Health and welfare benefits coverage options including medical
Dental
Vision
Spending accounts
Life insurance
Voluntary plans
Participation in a 401(k) plan
Company
System One
System One is a professional staffing firms.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$301.8MKey Investors
TruistOaktree Capital ManagementProspect Capital Corporation
2021-01-28Debt Financing· $290M
2020-12-08Private Equity
2016-09-20Acquired
Leadership Team
Troy Gregory
Chief Executive Officer
Dan Moran
Chief Financial Officer
Recent News
2026-01-06
Company data provided by crunchbase