University of Maryland · 9 hours ago
IT Systems Administrator, Educational Technology Analyst
College Park, MD
Full-time
Onsite
Mid Level
$75K/yr - $90K/yr
3+ years expThe University of Maryland is seeking an IT Systems Administrator within its Division of Information Technology. The analyst will respond to inquiries from instructors and students, manage educational technologies, and participate in projects aimed at enhancing educational tech services on campus.
EdTechEducationUniversities
No H1B
Responsibilities
Responding to instructor and student questions or requests
Performing operations and maintenance tasks for SaaS, PaaS, and locally hosted solutions
Monitoring systems and services, responding to alerts and performing root cause analysis
Creating reports, interacting with services, and customizing tools using scripts and web APIs
Reviewing product release notes and testing functionality
Making recommendations related to service changes
Configuring service features, documenting changes, testing technical and non-technical solutions
Ensuring that tools and services adhere to campus requirements related to accessibility, security, and privacy
Creating digital content and materials related to services (KB articles, how-to videos, etc.)
Planning and participating in workshops and consultations for instructors and students
Staying up-to-date on and providing reports related to requested and newly available technologies that impact teaching and learning
Modifying/Customizing tools and integrations using scripts and or web APIs
Documenting educational technologies, integrations, and application architectures
Writing, reviewing, or assisting with writing and testing custom applications and integrations related to educational technology
Qualification
Required
Bachelor's degree from an accredited college or university
Three (3) years of professional information technology system administration experience
Knowledge of hardware and software resources
Knowledge of best practices to ensure the highest level of customer service
Skill in oral and written communication
Skill in the use of office productivity software such as Office 365 or Google Workspaces
Ability to interpret and apply policies, procedures, regulations, and laws
Ability to multitask while demonstrating a commitment to customer service
Preferred
Experience in higher education, public sector, or similarly complex organizations
Experience configuring and managing SaaS products in large organizations
Experience in change management, training end-users, and driving adoption
Experience writing and using scripts for automation, reporting and application customization
Experience working with web APIs and developing applications
Working knowledge of ed-tech platforms and tools
Company
University of Maryland
The University of Maryland is a public research university and is the flagship institution of the University System of Maryland.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$219.39MKey Investors
US Department of EnergyMaryland Stem Cell Research Fund (MSCRF)ARPA-E
2023-07-27Grant
2023-05-11Grant
2023-05-09Grant· $3.48M
Leadership Team
Joe LaBue
Deputy Athletic Director | Chief Revenue Officer
Kan Cao
Professor and Associate Chair
Recent News
GlobeNewswire
2026-01-12
2026-01-06
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