NEOGOV · 15 hours ago
RESEA Program Support Specialist
Multiple Locations Statewide, WA
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $94K/yr
4+ years expNEOGOV is seeking a RESEA Program Support Specialist with expertise in workforce programs. The role involves providing senior-level consultation and analytical support to leadership, conducting research and analysis of RESEA operations, and leading process improvement initiatives.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Conduct advanced research, analysis, and evaluation of complex, multi-dimensional issues affecting RESEA operations to identify trends, performance gaps, and opportunities for improvement
Prepare professional-level briefing documents, reports, and presentations in response to executive, legislative, and federal inquiries
Translate federal and state policy into operational guidance and provide analytical support for strategic initiatives that improve claimant outcomes
Serve as a senior advisor to leadership and field operations on RESEA program requirements, performance expectations, and system alignment with agency priorities
Provide expert-level consultation to field teams, using analytical tools to diagnose root causes of operational issues and develop actionable solutions
Analyze office performance and ensure implementation of corrective action plans required by state or federal oversight
Coordinate medium-to-large service delivery redesign projects, applying analytical frameworks to evaluate impacts and guide implementation
Lead and participate in system-wide Lean and process improvement initiatives to enhance efficiency, consistency, and claimant outcomes
Conduct analysis of workflows, business processes, and operational systems to identify gaps and recommend improvements
Qualification
Required
Eight (8) years of equivalent education/experience
Experience includes conducting research and analyzing policies, laws, rules or regulations
Associate's degree in business administration, public administration, law, public health, health administration, or a related field and six (6) years of experience conducting research and analyzing policies, laws, rules or regulations
Bachelor's degree in business administration, public administration, law, public health, health administration, or a related field and four (4) years of experience conducting research and analyzing policies, laws, rules, or regulations
Comparable combination of graduate education and experience
The ability to take action to learn and grow
The ability to take action to meet the needs of others
Analytical Skills: Ability to evaluate complex business or technology needs
Process Improvement Expertise: Proficiency in streamlining and enhancing business processes; Strategic
Problem-Solving Skills: Proficiency in diagnosing operational challenges
Research Expertise: Proficiency in conducting analysis and formulating strategic recommendations
Strategic Planning: Ability to recommend actionable responses to proposed changes
Communication Expertise: Ability to present research findings persuasively
Compliance Knowledge: Proficiency in ensuring adherence to business processes
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check
Preferred
Experience working within the RESEA program
Experience with Unemployment Insurance programs
Experience with other US Department of Labor programs or grants
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
New employees have the option of two employer contributed retirement programs.
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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