Genetec · 10 hours ago
Technical Account Manager
United States
Full-time
Remote
Mid Level
3+ years expGenetec is a company focused on providing technology solutions, and they are seeking a Technical Account Manager to serve as the main point of contact for multiple accounts. The role involves managing the lifecycle of Genetec systems, assisting customers with deployment, upgrades, and providing technical support to ensure successful operations within their environment.
Mobile DevicesSecuritySoftware
Responsibilities
Assist customer with lifecycle management, including Deployment, Migration, and Upgrade
Work with GTAC and/or Dedicated Client Care specialists to escalate issues and tickets
Provide business, technical, and product knowledge support to the customer
Understand the existing system architecture and become Genetec's Subject Matter Expert (SME) in the customer's environment
Address product-related questions and technical challenges
Identify areas where operational processes can be improved to enhance the implementation of the Genetec solutions further
Educate and advise clients on how existing and new product features and functionality work and how they can contribute to their business and operational objectives
Streamline product feature requests
Assist with new product updates and Demos
Provide guidance and recommendations on how to optimize system(s)
Conduct and coordinate Quarterly Business Reviews (QBR) with the customers' teams to assess current usage and define upcoming priorities
Documenting Statement of Work (SOW) based on the review's outcomes
Involve and coordinate with additional Genetec teams (product, sales, executive leadership, etc.) when deemed necessary for the customer's long-term success
Maintain current functional and technical knowledge of the Genetec product line
Qualification
Required
Minimum of 3 years of experience in an Account Management, Project Management, or Field Engineering capacity
Ability to match client's business requirements with product capabilities
Excellent interpersonal skills that build positive relationships with other team members
Possesses strong analytical and troubleshooting skills (detail-oriented)
Comfortable interfacing with key individuals at major accounts in sensitive situations
Must possess valid driver's license and passport
Ability to travel between Canada and the US up to 25% of the time
Fluent in English, both verbal and written
Knowledge of the ecosystem of Genetec products
Deployment and troubleshooting of security systems such as: Video Surveillance and Access control systems
Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
Excellent knowledge of networking principles and IP protocols
Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
Database query and management skills
Understanding of server virtualization concepts
Experience with encryption and certificates
Preferred
Bachelor's Degree in Computer Science, Engineering, Economics, Business Administration is preferred or equivalent experience
Proficiency in French is considered an important asset for this position
MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications considered a plus
Benefits
Attractive compensation package with 401K match
Training Tuition Reimbursement Program
Work-life balance with a flexible working schedule
Company
Genetec
Genetec is a Canadian provider of IP video surveillance, access control and license plate recognition solutions in a single platform.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Christian Morin
Vice President Product Engineering / Chief Security Officer
Jean-Philippe Deby
Director of Global Accounts Program
Recent News
GlobeNewswire
2026-01-22
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