ASPCA · 9 hours ago
Billing Operations Analyst
New York, NY - 92nd Street
Full-time
Hybrid
Mid Level
$25.25/hr - $26.69/hr
3+ years expThe ASPCA is a leading organization dedicated to animal welfare, and they are seeking a Billing Operations Analyst to support their Animal Hospital. This role involves managing medical billing processes, ensuring accuracy in patient invoices, and analyzing data to improve operational efficiency.
AssociationNon ProfitPetVeterinary
Responsibilities
Compile, interpret, analyze, and use data to find opportunities for operational efficiency, to support our research endeavors, and enhance ways of working
Complete debriefs after each project to continue to refine our project management and analytical processes
Create PowerPoints to reflect findings and present them out
Identify trends and think of potential solutions to help improve our work
Think in a strategic frame of mind to help make impactful changes
Use tools Excel, Domo, Trello, and other data tools to compile, analyze, and report data findings
Work on projects to help us understand our work to ensure we are following the guidelines we put in place
Work with our Research Department to support AAH, and ARC’s strategic research support
Audit outpatient billing on cases that receive multiple services
Compare all inpatient accounts to their estimates daily and advise appropriate staff when client is approaching high estimate
Input charges for all inpatients daily
Report daily billing status updates and run additional reports as requested
Review all records for animals scheduled for discharge including admissions records, and financial estimates for accuracy
Review open accounts daily to ensure 100% of charges are captured
Support all colleagues to ensure billing systems and procedures are understood and completed accurately
Communicate with the direct supervisor to determine decisions on a case-to-case basis
Process payments for outstanding accounts
Attend staff meetings and training sessions
Complete the daily deposit
Complete the closing duties
Maintain an open mind regarding changes and be willing to learn, implement, and teach new protocols
Meet with team to present findings
Other tasks as deemed appropriate by the supervisor
Serve as a liaison to help discuss invoices for some of our cases
Adhere to all ASPCA privacy policies and Payment Card Industry Data Security Standards (PCI DSS)
Always represent ASPCA in professional and courteous manner
Communicate with clients by phone and email to ensure customer needs are met in the event they have questions
Process auto-deductions ensuring payments are run in a timely manner and update in the client’s account
Provide outstanding customer service to external clients and internal staff members
Receive submitted mail payments and process them for outstanding accounts
Assist clients with their pet’s invoices if the need arises
Receive submitted payments and support clients with payment options for outstanding accounts
Strive to meet clients where they are and actively practice non-judgement in client interactions
Coordinate with doctors to ensure all client estimates are up to date and communicate with clients as necessary
Qualification
Required
Ability to follow directions well, plan, organize and effectively present ideas and concepts
Ability to take information from records, staff, and other sources, and assess the hospital and its operation objectively
Must be able to communicate effective with people
Must be able to handle multiple tasks at once and deal with high levels of stress in an environment of constantly changing priorities
Ability to exemplify ASPCA's core values and behavioral competencies
High School Diploma (Required)
3 years Professional Experience required
2 years' customer service experience required
At least 1 year experience using Microsoft Office required
Preferred
Spanish (preferred)
Veterinary Hospital or other Doctor's Office Preferred
Experience compiling, interpreting and/or analyzing data strongly preferred
Benefits
Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.
Company
ASPCA
The ASPCA (The American Society for the Prevention of Cruelty to Animals) is the first animal welfare organization established in North America and serves as the nation’s leading voice for animals.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.2M2023-02-10Grant· $0.15M
2022-10-04Grant· $0.05M
Leadership Team
M
Matt Bershadker
President and CEO
B
Beverly Jones
Senior Vice President and Chief Legal Officer
Recent News
Morningstar.com
2025-12-26
2025-09-30
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