The Hartford · 21 hours ago
Workers' Compensation Claim / Senior Representative
Naperville, IL
Full-time
Hybrid
Mid, Senior Level
$53K/yr - $79K/yr
2+ years expThe Hartford is an insurance company committed to making a difference and helping others achieve their goals. The Workers’ Compensation Claim / Sr. Claim Representative is responsible for managing the investigation and settlement of workers’ compensation claims while providing exceptional customer service and adhering to corporate policies and regulatory requirements.
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Responsibilities
Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
Provide exceptional customer service by establishing and maintaining productive business relationships with customers
Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
Leverage contemporary technology to achieve accurate and efficient claim outcomes
Consistently demonstrate professional diplomacy during all interactions with customers
Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
Embrace a culture of continuous improvement
Qualification
Required
HS Diploma required
Minimum of 2+ years of experience in Workers' Compensation claim handling required
Certification exams and adjusting licenses as required by state
Demonstrated passion for delivering a superb customer experience
Excellent organizational skills, especially regarding prioritizing work activities
Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
Superb time management and organizational skills
Ability to meet productivity targets in a fast-paced, team-oriented environment
Excellent communication skills and negotiation skills
Ability to adapt and flourish using industry-changing workflows
Excellent written and verbal communication skills
Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations
Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
Ability to self-manage competing priorities while delivering accurate work within key timelines
Preferred
Prior workers' compensation insurance claim handling is preferred
Bachelor's Degree is preferred
Outstanding interpersonal skills
Strong focus delivering outstanding customer service
Demonstrated strong written and verbal communication skills
Demonstrated consistent high level of performance and achievement over career span
Excellent time management skills with the ability to manage competing priorities
Benefits
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Company
The Hartford
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-12-15IPO
Leadership Team
Christopher Swift
Chief Executive Officer
Recent News
2025-12-09
2025-12-08
EIN Presswire
2025-12-02
Company data provided by crunchbase