Banesco USA · 1 day ago
VP, Relationship Manager Team Lead International
Miami, FL
Full-time
Onsite
Mid, Senior Level
7+ years expBanesco USA is seeking a VP, Relationship Manager Team Lead for our International Department. The role involves managing relationships with international clients, ensuring customer satisfaction, and promoting the bank's products and services.
BankingFinanceFinancial Services
Responsibilities
Contacts customers once the account has been established to provide the new account number and to introduce the name of the assigned officer and the bank information, as well as to promote the products and services
Interviews walk-in customers to obtain information regarding their needs, inform the regulations and explain the proper handling of the accounts
Travels to Venezuela to meet with prospects and existing clients, ensuring customer satisfaction to meet targeted profitability
Trains Account Facilitators in new account referral process and conducts presentations to provide information on Banesco USAs products, services, and new account requirements
Visits high and moderate risk customers according to the BSA visit schedules
Must maintain a close relationship with the Compliance department to ensure that all policies and procedures are being adhered too
Discusses with the new or existing customers the nature of the business, source of funds and other important information in order to disclose it on a Call Report
Processes Reference Letters when requested
Maintains a daily contact via e-mail of telephone with personnel abroad regarding customers, accounts issues and information
Provides effective customer service by answering customer questions via e-mail or telephone
Reviews account files once the account has been opened, to be forwarded to compliance for final approval
Monitors the CDs maturity dates to call customers and inform them about the investments alternatives
Treats people with respect; keeps commitments; Inspires the trust of others; works with integrity and ethically; upholds organizational values; accepts responsibility for own actions
Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action
Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities
Performs the position safely, without endangering the health or safety to himself or herself or others, will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct
Must comply with Banesco USA's BSA/AML Program. Must attend BSA/AML training as assigned by the BSA Officer
Performs other functions and/or duties as assigned
Qualification
Required
Bachelor's in Business Administration preferred or similar
Seven (7) to ten (10) years of experience in a financial institution international operation, customer service or sales, with managerial background
Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
Strong verbal and written communication skills, ability to communicate at all levels of the organization
Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read, and write both languages
Strong attention to detail and accuracy
Ability to multi-task, with strong organization, time-management and prioritizing skills
Strong client service skills, ensuring satisfaction of both internal and external customers
Knowledge of selling and cross-selling techniques to provide clients with the bank's products and services
Basic knowledge of related State and Federal banking compliance regulations and operational policies
Ability to work without supervision while performing duties
Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank's policies and procedures
Intermediate knowledge in branch operation activities, terminology and products and services
Benefits
Competitive base salary plus variable compensation
Paid time off.
401k with employer match.
Tuition reimbursement.
Paid parental leave.
Medical, Dental, Vision.
Life Insurance.
Supplemental Insurances.
Short-Term & Long-Term Disability Benefits.
Free parking.
On-site cafeteria.
Company
Banesco USA
With a proud legacy since 2006, Banesco USA is at the forefront of revolutionizing the banking landscape.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$11.91M2019-01-28Series Unknown· $11.91M
Leadership Team
Calixto (Cali) Garcia-Velez
President & Chief Executive Officer
Michel Vogel
Senior Vice President - Chief Credit Officer
Recent News
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