Camber · 10 hours ago
Customer Support Associate
New York, NY
Full-time
Hybrid
Entry Level
$80K/yr - $90K/yr
1+ years expCamber builds software to improve the quality and accessibility of healthcare. They are seeking a motivated and customer-focused Customer Support Specialist to join their Customer Experience team, where the role will involve supporting Account Managers and enhancing the overall customer experience.
Data IntegrationEnterprise SoftwareHealth CareInsurTechMedicalMental HealthPaymentsSaaSSoftware
Responsibilities
Directly own customer inquiries and investigation requests, resolving cases independently with knowledge documents, macros, or input from cross-functional teams
Diagnose operational and financial issues from our customers, escalating complex cases to appropriate team members
Develop and maintain Standard Operating Procedures (SOPs) for common customer support scenarios
Create and optimize workflows to streamline customer support processes, with an eye toward improving response times
Collaborate with Account Managers to ensure seamless information handoffs for strategic customer issues
Contribute to knowledge base development and maintenance for both internal and customer-facing resources
Work closely with Implementation, SMB, and Enterprise teams to ensure consistent support throughout the customer lifecycle
Analyze support metrics to identify improvement opportunities and enhance team efficiency
Qualification
Required
1-3 years of customer support experience
Strong problem-solving skills
Passion for helping customers succeed
Customer-first mentality — genuine empathy for customer needs and challenges
Bias for action — a drive to dive in head-first into ambiguous problems
Growth mindset — a mentality of approaching unknowns with excitement
Aptitude for technical learning — an ability to quickly ramp up on new technical and product topics
Preferred
Healthcare or SaaS experience preferred, particularly in revenue cycle management
Benefits
Comprehensive Health Coverage: Medical, dental, and vision plans with nationwide coverage, including 24/7 virtual urgent care.
Mental Health Support: Weekly therapy reimbursement up to $100, so you can prioritize the care that works best for you.
Paid Parental Leave: Up to 12 weeks of fully paid time off for new parents (birth, adoption, or foster care).
Financial Wellness: 401K (traditional & Roth), HSA & FSA options, and monthly commuter benefits for NYC employees.
Time Off That Counts: 18 PTO days per year (plus rollover), plus office closures for holidays, monthly team events, company off-sites, and daily, in-office lunches for our team.
Fitness Stipend: $100/month to use on fitness however you choose.
Hybrid Flexibility: In NYC? We work in the office 3–5x/week, with flexibility when life happens. Fridays are remote-friendly.
Company
Camber
Vertical SaaS for recurring health, starting with autism
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33.12MKey Investors
Andreessen HorowitzCraft VenturesY Combinator
2025-02-26Series B· $30M
2021-05-01Seed· $3M
2021-03-22Pre Seed· $0.12M
Leadership Team
Celina Qi
Co-Founder
Christophe Rimann
Co-Founder - we're hiring!
Recent News
Soma Capital
2026-01-20
Business Wire
2026-01-13
Seattle TechFlash
2025-06-26
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