Economic Development Partnership of North Carolina (EDPNC) · 14 hours ago
Small Business Advisor
Raleigh, NC
Full-time
Hybrid
New Grad, Entry LevelThe Economic Development Partnership of North Carolina (EDPNC) is dedicated to supporting business growth and development in the state. The Small Business Advisor role involves providing professional customer service and assistance to clients seeking guidance on starting or expanding their businesses in North Carolina, while also educating them on regulatory compliance and available resources.
Business DevelopmentGovernmentNon Profit
Responsibilities
Provide professional customer service to all clients via phone, email, web, and in person
Assist individuals who contact our team or anyone who contacts EDPNC about our services or state related resources
Continue to learn and be familiar with legislature changes in licensing and with partner resources
Identify and assist people or entities with business regulatory permits for NC
Provide other resources to help the client maximize success
Exemplify a positive attitude when working with both internal (team members, other departments) and external clients
Assist clients with answering questions about basic business forms for NC
Enter data accurately, record how client was assisted including client-name, email, phone number and shared regulations and resources
Qualification
Required
College degree or equivalent customer service experience (working with clients, and customers the majority of the day in person or via phone)
Microsoft 360 programs, CRM (Salesforce), social media and the Internet required
Working knowledge of business basics: product or idea development, target marketing, finance (how the business makes money), and how to grow a business
Bilingual; fluent in Spanish, ability to speak, understand, read, and write in Spanish
Decision making; problem-solving by knowing what questions to ask the customer
Self-confidence to share information clearly and concisely
Teamwork, flexibility
Diligence, accuracy, and completeness
Reliable, dependable
Professional and positive demeanor
Demonstrates strong detail-oriented organizational skills
Demonstrates strong customer service and communication skills – this position communicates directly with the public
Demonstrates sound and practical decision making
Ability to read, listen and communicate effectively and clearly, both verbally and in writing (English, plus if fluent in Spanish)
Ability to learn and retain information; problem solve
Sitting and standing for long periods of time (e.g., when attending trade shows)
Ability to carry or move up to 10 lbs. (e.g. marketing materials at trade shows)
Driving a vehicle (employee or company-leased/company-rented)
Company
Economic Development Partnership of North Carolina (EDPNC)
The Economic Development Partnership of North Carolina (EDPNC) leads economic development activities in North Carolina.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.25MKey Investors
The Duke Energy Foundation
2023-06-08Grant· $0.25M
Leadership Team
Christopher Chung
Chief Executive Officer
Michael Ebert
Chief Operating Officer
Recent News
Business Wire
2025-07-04
Seattle TechFlash
2025-04-23
Seattle TechFlash
2025-04-04
Company data provided by crunchbase