Ceragon Networks · 12 hours ago
Director, Service Delivery & Network Deployment
Richardson, TX
Full-time
Onsite
Director/Executive
8+ years expCeragon Networks Ltd. is a global innovator and leading solutions provider of 5G wireless transport. The Customer Experience & Network Deployment Director is responsible for managing the customer satisfaction experience and the network deployment lifecycle, ensuring high customer satisfaction and operational excellence.
Enterprise SoftwareInfrastructureTelecommunicationsWeb HostingWireless
Responsibilities
Primary owner of the customer journey during network deployment and post-sales services support
Responsible for regional training for internal and external training demands, including creating customized content on a demand basis
Oversee staging and support labs, including test tools management and calibration
Strategic owner of Return Merchandise Authorizations (RMA) performance in North America
Participate in external customer meetings and develop communication on performance impacting issues and strategic initiatives
Deliver proactive communication to keep internal and external customers informed of issue status, execution and improvement timelines, and milestones for completion
Partner with Sales, Pre-Sales Engineering, Supply Chain, HQ, and the Global Support and RMA organizations to ensure smooth service execution
Oversee the end-to-end process of network rollout projects, including site surveys, permitting, staging, construction (subcontractor and own personnel), installation, commissioning and acceptance signoff (including Close Out Packages and reports)
Monitor and communicate project delivery status, resolve issues, and escalate critical risks to leadership
Collaborate with the Program Management Office, Sales & Pre-Sales Engineering, Subcontractors, Supply Chain, and HQ teams to ensure deployments meet quality standards, budget, and timelines
Ensure project deliverables, health and safety standards, and regulatory requirements are met
Develop and maintain documentation, deployment workflows and customer communication touchpoints to ensure effective project and solution delivery
Drive continuous improvement initiatives to reduce deployment timelines, improve first-time-right installation, and enhance customer engagement
Implement KPIs to measure deployment efficiency, customer satisfaction, and service delivery quality, as required
Effectively manage a dynamic delivery organization and mentor and develop the support and delivery organization employees
Partner with the Program Management Office, HQ and the Pre-Sales Estimator to align responses on bids and deployment scopes
Provide visibility of deployment progress and risks to internal stakeholders and customers
Partner with HQ on performance metrics, reports, governance and QBRs (Quarterly Business Reviews)
Create cross training opportunities within the organization to leverage available talent and create opportunities to learn and stimulate innovation
Qualification
Required
Bachelor's degree in Telecommunications, Engineering or related field
8-10 years of experience in telecom service delivery, customer experience, or network deployment management
Proven organizational and people leadership, and strong stakeholder development and management skills
Solid understanding of telecom technologies such as microwave, wireless and Private Networks across multiple vertical industries
Proven experience managing customer-facing communications for technical deployments. Customer management experience is essential
Company
Ceragon Networks
Ceragon Networks Ltd. (NASDAQ: CRNT) is the #1 wireless backhaul specialist.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$111MKey Investors
HarbourVest Partners
2023-10-24Post Ipo Debt· $72M
2014-04-01Post Ipo Equity· $17M
2000-08-04IPO
Leadership Team
Doron Arazi
Chief Executive Officer
Michal Goldstein
Executive VP People
Recent News
PR Newswire
2026-01-09
2026-01-09
2026-01-09
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