CSAA Insurance Group, a AAA Insurer · 5 hours ago
IT Service Desk Technician - Remote
United States
Full-time
Remote
Entry Level
1+ years expCSAA Insurance Group, a leading personal lines property and casualty insurance group, is seeking an IT Service Desk Technician. The role involves assisting users with IT-related issues, maintaining procedural information, and ensuring effective communication across departments.
AssociationAuto InsuranceCommunitiesHealth CareInsuranceNon ProfitTravel Agency
No H1B
Responsibilities
Answers phone calls and chats from end users experiencing IT related issues
Creates Help Desk tickets to track technical issues
Identifies and records incidents in a clear and concise manner enabling the issue to be communicated properly
Resolves the problem if possible
Escalate calls to the appropriate higher level if unable to resolve the issue
Remotely access PCs to resolve issues
Prioritize daily work assignments and issues
Maintain communication for all parties
Install new software or update existing software when directed
Change and reset passwords in Active Directory
Unlock users accounts in Active Directory
Troubleshoot VDI (Virtual Desktop Infrastructure) issues with end users
Must collaborate with peers using collaboration tools such as Microsoft Teams
Flexible to work any shift during operating hours; Monday-Friday 5am-11pm and Weekends 5am-7pm
Qualification
Required
Must have GED or High School Diploma
1+ years of previous IT Help Desk Experience
Must be able to learn new technical concepts quickly and readily
Must have a solid knowledge about computers in general and in particular: Windows 10, MS Office and the Internet
Demonstrate high proficiency with Microsoft Office
Strong process adherence and improvement background
Must be able to work well in a team environment, as well as on an individual basis, and have a desire to help the end users and peers
Knowledge of basic hardware configuration
Good knowledge of user account administration, (Active Directory)
Knowledge of basic networking infrastructures
Connecting to a database or application using ODBC
Experience in a critical real-time production environment
Must have excellent communication skills in person, on the phone and email
Experience in an end user based environment
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
Self-motivated and ability to work on own initiative in a pressure environment
Willing to work variable shifts including evenings, weekends and public holidays
Excellent customer service skills
Problem solving skills
Consistent follow through and follow up
Great communication skills
Excellent Attendance
Can-do attitude
The customer is always right attitude
Benefits
Annual bonus eligibility for most roles
401(k) with a company match
Company
CSAA Insurance Group, a AAA Insurer
Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Zukerman
President and CEO
Joseph Kamau
SVP and Chief Information Security Officer
Recent News
Digital Insurance
2025-10-23
2025-10-04
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