Uber · 10 hours ago
Customer Service - Uber Eats Merchant Premium Support
Chicago, IL
Full-time
Onsite
Entry Level
$23.80/hr - $23.80/hr
1+ years expUber is a leading technology company that provides ride-hailing and food delivery services. They are seeking a Community Support Representative to deliver high-quality customer support to Uber Eats merchants, addressing customer concerns with empathy and resolving complex issues through various communication modalities.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Demonstrate empathy while solving customer concerns
Deliver high-quality customer support and customer satisfaction while solving complex inbound or outbound customer issues, which may not have a well-documented procedure, and where relevant to the line of business, outbound phone support
Work on both phone and ticket-based cases, if relevant, and resolve escalations
May perform root cause analysis and present findings
Highlight common ticket types/issues to the Team Lead
Qualification
Required
At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment
Comfortable operating in multiple modalities (Phones, Email, Chat)
Proficiency in Google Suite Tools
Preferred
Comfortable operating in multiple modalities
Inbound & outbound phone support experience
Critical thinking
Benefits
Participate in Uber's bonus program
May be offered other types of comp
Eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-25
Hindu Business Line
2026-01-24
2026-01-24
Company data provided by crunchbase