HP · 15 hours ago
Principal Intelligent Diagnostics & Systems Health Architect
Spring, Texas, United States of America
Full-time
Onsite
Lead/Staff
$131K/yr - $205K/yr
10+ years expHP is seeking a Principal Intelligent Diagnostics & Systems Health Architect to define and drive the next-generation diagnostic strategy for its Notebooks, Desktops, and Workstations. The role involves architecting intelligent diagnostics that enhance system health and user experience by proactively identifying and resolving hardware issues.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Define the pan-PS/ACS strategy for intelligent diagnostics. Collaborate with Customer Support (CS) and Quality to identify top pain points and with R&D to navigate implementation challenges
Design capabilities that identify when external peripherals or docks are the source of system instability. Develop the logic that enables the PC to 'defend itself' against customer or account escalations caused by out-of-date or incompatible third-party hardware by driving user and administrator awareness. (e.g., out-of-spec third-party docking stations, USB peripherals that cause ESD, etc.)
Partner with data science teams on the development of and/or creative use of sensors and telemetry pipelines, as well as tools to quickly get to the heart of a problem with AI tools rather than requiring a human to read through hundreds or thousands of lines of telemetry data. Influence Firmware and BIOS teams to expose the critical data needed for deep-system insights while still respecting privacy rules and regulations, including streaming and locally stored (when customers do not opt-in to streaming telemetry) sensor data that can assist in troubleshooting a cause of actual or perceived
Architect the 'notification layer' that communicates health status through telemetry or enterprise standards (e.g., SNMP traps), allowing central administrators to triage fleets without user intervention
Prioritize and drive diagnostic coverage for major commodities (e.g., Battery, Thermal/Fans, Memory, Storage). Ensure the system can accurately distinguish between a failing component and an environmental variable
Establish the quality plan for diagnostics. Validate that diagnostic systems work with high precision and near-zero 'false failure' rates, ensuring that service technicians and customers can trust the output implicitly
Work across organizations (CS, R&D, Quality) to ensure diagnostics are integrated into the product roadmap from NPI (New Product Introduction) through end-of-life as well as a part of the support journey
Qualification
Required
Excellent understanding of PC hardware subsystems (Power, Thermal, High-Speed I/O) and how they interact with peripherals (Docks, Displays, USB-C/Thunderbolt)
Expertise in how diagnostic logic interacts with BIOS/UEFI, ACPI, and OS-level drivers to extract telemetry
Familiarity with enterprise management technologies like SNMP, WMI, and telemetry data-streaming architectures
Understanding of how to use physical and virtual sensors to generate 'intelligent' health indicators rather than simple pass/fail tests
Bachelor's or Master's degree in Computer Engineering, Electrical Engineering, or a related STEM field
Typically 10+ years in hardware/firmware engineering, system architecture, or advanced diagnostics development
Proven track record of influencing firmware/software roadmaps to deliver hardware-level insights
Direct experience in the PC industry (Workstations/Notebooks) or complex systems like Aerospace or Automotive where 'In-Situation' diagnostics are critical
Ability to 'own' the strategy across CS, R&D, and Quality teams, meeting milestones and driving alignment between what is technically possible and what is customer-critical
Ability to analyze large sets of field telemetry to identify where diagnostic 'gaps' exist
Ability to translate complex system-level behaviors into clear user-facing messages or administrative alerts
A focus on automating corrections so the user is removed from the troubleshooting process entirely
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
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