Little Island NYC · 2 days ago
Assistant Park Manager
New York, NY
Full-time
Onsite
Mid Level
$80K/yr - $85K/yr
3+ years expLittle Island NYC is a uniquely ambitious public park that welcomes approximately 1.5 million visitors annually. They are seeking an Assistant Park Manager to join the Park Operations leadership team, responsible for supervising park staff, ensuring safety and operational excellence, and contributing to policy development and cross-departmental coordination.
Civic & Social Organization
Responsibilities
Hire, train, supervise and support the development of Park Supervisors, Assistant Park Supervisors and Park Attendants, including setting clear expectations and providing ongoing verbal and written feedback
Lead performance development conversations with direct reports and foster a culture of ongoing feedback that supports staff growth and retention
Maintain a flexible schedule that allows for regular check-ins, presence during peak operations and events, and observation across all operating hours
Foster a culture of care, professionalism, accountability, and collaboration through regular one-on-one engagement, conflict de-escalation, and proactive problem-solving
Ensure all park operations staff are trained on safety protocols, facilitating and tracking quarterly protocol review
Partner with Human Resources and Park Operations leadership on interviewing, onboarding, and offboarding of both internal staff and vendor staff, including the security vendor
Maintain Park Operations storage spaces, employee break spaces, and shared park offices, coordinating closely with the Assistant Park Administration Manager to communicate needs and ensure stocking of regular inventory items
In coordination with Assistant Park Administration Manager, create and adjust weekly schedules to address coverage needs, operational changes, unscheduled absences, special projects, and events
Provide coverage when staffing gaps are critical to safe park operations
Support staff in using appropriate communication and request channels for attendance tracking, facility needs, and operational updates
Review and approve time and attendance records, addressing discrepancies consistently and in alignment with policy
Collaborate with the Park Operation’s administrative team to maintain and refine systems for incident reporting, data collection, and operational documentation
Coordinate and track Park Operations purchases - including team meals and car services, in alignment with the departmental budget
Work closely with the Park Operations Manager to develop, implement, and refine policies and procedures that strengthen daily operations and enhance park safety
Lead the field-based team in activating protocols to prepare for and respond to extreme weather and emergency conditions, including snowstorms, heat events, and flooding, in coordination with Operations and Park Administration
Participate in decision-making related to early park closures or delayed openings due to safety concerns, in alignment with established protocols
Build and maintain strong working relationships with the park’s security vendor, Park Enforcement Patrol (PEP), and NYPD; attend community council meetings as required
In partnership with Human Resources, facilitate organizational safety tours and workshops for all Little Island staff as needed
Maintain close communication with the programming, production, education, house management, horticulture, facilities, custodial, and food & beverage teams to ensure coordinated execution of all events and daily operations
Participate in cross-departmental initiatives as directed, in collaboration with the Assistant Park Administration Manager and Marketing & Communications team
Coordinate park signage deployment as directed by the Assistant Park Administration Manager and in collaboration with the Marketing & Communications department
Perform other duties related to park operations as assigned
Qualification
Required
3+ years' experience in hiring, training, and leading a public-facing team; experience in public, outdoor, cultural, or artistic environments strongly preferred
Experience supervising others and with demonstrated strength in people management, including coaching, performance feedback, and supporting teams working variable schedules
Excellent communication and collaboration skills, with the ability to adapt approach to support individual staff success and growth
Strong organizational skills, with the ability to manage schedules, documentation, and administrative follow-through while balancing real-time field leadership and shifting priorities
Sound judgment and a calm, solutions-oriented approach to decision-making and conflict resolution in dynamic, high-volume environments
Comfort working outdoors for extended periods in varied weather conditions, including heat, light rain, and direct sunlight
Availability to provide on-call leadership support outside of scheduled hours as operational needs arise
Ability to lift and move equipment and materials weighing up to 50 lbs
Eligibility to work in U.S
Preferred
OSHA 30 certification preferred or willingness to obtain
Company
Little Island NYC
Little Island is a public space and cultural home in New York City, built on the belief that nature and art should be open and shared.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jennifer Ardizzone-West
Chief Operating Officer
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