Armis · 20 hours ago
Director of Customer Success – Healthcare & SLED
United States
Full-time
Remote
Director/Executive
10+ years expArmis is seeking a Director of Customer Success for Healthcare & SLED to lead post-sales strategy and execution across highly regulated environments. This role involves partnering with key stakeholders to ensure customer outcomes in risk reduction and compliance while managing the end-to-end post-sales lifecycle.
ComplianceCyber SecurityInformation TechnologyInternet of ThingsNetwork SecurityRisk Management
Responsibilities
Own the end-to-end post-sales lifecycle from onboarding through renewal and expansion
Build and scale Customer Success strategy tailored to regulated healthcare and SLED environments
Lead and mentor CSMs, TAMs, or security-focused post-sales roles
Define success metrics tied to risk reduction, asset visibility, adoption, retention, and executive alignment
Guide adoption of:
Attack Surface Management (ASM)
Asset and network discovery
Passive discovery in clinical and OT environments
IoT, OT, and medical device security
Help customers identify and prioritize unmanaged, legacy, and high-risk devices
Translate technical insights into business, compliance, and patient-safety outcomes
Act as a trusted advisor to CISO-, CIO-, and VP-level stakeholders
Navigate complex stakeholder environments across IT Security, SOC, Clinical Engineering, and Compliance
Lead executive business reviews and manage escalations in high-risk accounts
Support customers operating under HIPAA, HITRUST, and FDA cybersecurity guidance
Assist during audits, risk assessments, and regulatory reviews
Balance security improvements with clinical uptime and patient care
Partner with Sales on renewals and expansions
Influence Product and Engineering roadmaps with real-world healthcare feedback
Align with Professional Services and Support for seamless delivery
Qualification
Required
10+ years in Customer Success, TAM, Security Architecture, or Security Operations
Experience supporting healthcare providers, SLED, or regulated critical infrastructure
Proven engagement with CISOs, SOC leaders, Clinical Engineering, and Compliance teams
Hands-on exposure to: ASM and asset discovery, OT / IoT / medical device security, Vulnerability, exposure, or risk management programs
Working knowledge of HIPAA, HITRUST, FDA medical device cybersecurity
Experience supporting compliance-driven security initiatives
Executive-level communication and presence
Ability to translate technical risk into business and patient-safety narratives
Experience building or scaling Customer Success teams
Preferred
Background as a Security Architect, SOC Manager, or SecOps leader
Experience with hospital networks, clinical systems, or biomedical devices
Familiarity with passive network discovery technologies
Company
Armis
Armis is a cyber exposure management and security company that protects the entire attack surface and detects threats in real time.
501-1000 employees
H1B Sponsorship
Armis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (2)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$1.27BKey Investors
Goldman Sachs Growth EquityGeorgianOne Equity Partners
2025-12-23Acquired
2025-11-05Series Unknown· $435M
2025-07-23Secondary Market· $100M
Leadership Team
Yevgeny Dibrov
Co-Founder & CEO
Nadir Izrael
Co-founder & CTO
Recent News
2026-01-25
The Motley Fool
2026-01-22
2026-01-22
Company data provided by crunchbase