The Energy Cooperative · 13 hours ago
Member Service Representative
Newark, OH
Full-time
Onsite
New Grad, Entry LevelThe Energy Cooperative, headquartered in Newark, Ohio, serves over 70,000 electric, natural gas, and propane members throughout east-central Ohio. They are currently seeking a Member Services Representative responsible for assisting member-consumers with natural gas, propane, and electric service while providing general customer service duties in a courteous and professional manner.
Electrical DistributionEnergyOil and GasRenewable EnergySustainability
Responsibilities
Support and incorporate the Cooperative's Mission, Vision, and Values in professional behavior and decisions
Comply with all Cooperative policies, procedures, goals and objectives and meet attendance and punctuality guidelines
Understand, observe and enforce cooperative safety and security procedures and report potentially unsafe conditions to department supervisor and/or safety department personnel
Punctual and conscientious about work hours and is available for overtime when requested. Consistently maintains a professional manner and business appearance in accordance with company standards
Assist members with the initial process of setting up new construction accounts for electric, natural gas and propane
Assist member-consumers with natural gas, propane and electric service including questions, complaints, new accounts, transfers, terminations, collections, payments and/or payment arrangements in person or by telephone in an efficient and pleasant manner
Greet Cooperative members and the general public in a friendly and courteous manner and direct them to the proper person/department when applicable
Responsible for incoming and outgoing mail to headquarters and distributes appropriately. Meters outgoing mail for postal delivery
Assist, explain and direct members to various assistance programs, i.e. HEAP, LEADS, and Job and Family Services, when appropriate
Performs other related work in addition to other duties as may be assigned
Qualification
Required
High school diploma or equivalent is required
Requires ability to read, write and use basic math and grammar
Must possess a valid driver's license and have the ability to attend meetings and/or training seminars when requested
Ability to read, analyze and interpret data to department members as well as existing and prospective members/consumers
Ability to maintain a professional demeanor when talking with all members including irate members
Must possess excellent telephone and communication skills and be able to consistently provide the highest of quality customer service to existing and prospective members/consumers
Performs well under stress, when confronted with emergency, critical, or unusual situations
Must be able to consistently meet or exceed departmental goals and objectives
Must be computer literate; Microsoft office knowledge-basic software package; general typing; operate a 10-key calculator; teamwork; detail orientation; organizational skills; verbal and written communication skills
Preferred
Previous experience working with the general public and in a call center is preferred
Benefits
Medical, Dental, and Vision Insurance
Supplemental Life Insurance Programs for Employee, Spouse, and Children
Disability Insurance
Flexible Spending Account (FSA)
Paid Time-Off (PTO)
Paid Holidays
Traditional 401(k) and Roth 401(k)
Retirement Pension Plan
Education Assistance
Employee Assistance Program
Company
The Energy Cooperative
The Energy Cooperative is a utility company that renders electricity, natural gas and propane energy solutions to its customers.
Founded in 1936
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joshua Filler, P.E.
VP/COO
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