Plein Air Agency · 10 hours ago
Guest Engagement Account Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years expPlein Air Agency is seeking a Guest Engagement Account Manager to serve as the strategic lead and primary client liaison for omnichannel guest engagement initiatives. This role involves owning the planning, execution, and performance of engagement programs while driving collaboration and managing client relationships.
AdvertisingConsultingMarketing
Responsibilities
Own the end-to-end campaign lifecycle across Email, SMS, Push, and In-App messaging—from strategy and planning through execution, measurement, and optimization
Develop and maintain an integrated omnichannel marketing calendar, including loyalty initiatives and targeted offer strategies
Lead campaign performance reviews, translating results into clear, data-backed recommendations that drive incremental engagement and revenue
Serve as the primary point of contact for key clients, proactively managing expectations and strengthening long-term partnerships
Lead recurring status meetings, present performance insights, and synthesize client feedback into actionable plans and priorities
Partner with clients on strategic initiatives including seasonal planning, testing roadmaps, KPI definition, and success measurement
Oversee the development of clear, actionable creative briefs across email, app, web, SMS, and loyalty touchpoints
Ensure all messaging aligns with brand voice, tone, and strategic objectives while maintaining consistency across channels
Manage review and approval workflows across clients and internal creative, production, and technical teams
Own execution timelines, resource planning, and campaign QA to ensure accuracy, consistency, and on-time delivery
Set and facilitate meeting agendas; track deliverables, dependencies, and follow-ups to drive accountability
Contribute to documentation, workflow optimization, and process improvements across engagement tools and platforms
Partner with analytics and data teams to translate reporting into meaningful business insights and recommendations
Analyze campaign performance, customer behavior, and engagement trends to inform future strategy and experimentation
Regularly present insights, learnings, and next steps to clients and internal stakeholders
Provide guidance and support to junior team members including Coordinators and Specialists
Mentor and develop talent, fostering a culture of collaboration, ownership, and continuous improvement
Lead high-visibility omnichannel engagement programs for marquee clients
Shape customer communication and loyalty strategy across brands
Gain deep exposure to loyalty, offer management, and customer lifecycle optimization
Qualification
Required
Bachelor's degree in Marketing, Communications, Business, or a related field
4–6 years of experience in customer engagement, CRM marketing, account management, or agency-side marketing execution
Experience working with enterprise engagement platforms such as Braze, Attentive, Sparkfly, or similar tools
Proven ability to manage and optimize cross-channel marketing programs at scale
Strong client-facing experience with a demonstrated ability to build trusted, consultative relationships
Exceptional written, verbal, and presentation skills
Strong project management skills and experience leading cross-functional teams
Highly organized, detail-oriented, and results-driven
Preferred
Proficiency in Google Workspace, Microsoft Office Suite, and project management platforms (Monday preferred)
Company
Plein Air Agency
Plein Air is a full service marketing consultancy providing sustainable growth solutions to restaurant and hospitality industry.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Abelkop
Chief Executive Officer
Paul McEnany
Founding Partner, CO-CEO
Company data provided by crunchbase