Golden Helix, Inc. · 2 days ago
Technical Field Application Scientist
United States
Full-time
Remote
Mid LevelGolden Helix, Inc. is a global leader in genetic analytics software, committed to empowering researchers and clinicians in analyzing complex genomic data. They are seeking a Technical Field Application Scientist to provide technical support, customer training, and contribute to marketing content while utilizing advanced technical expertise in programming and software installations.
Computer VisionHealth CareSoftware
Responsibilities
Confidently present the value of Golden Helix software to customers at both general and technical levels via email, phone, or webinar
Provide training and product demonstrations for new customers, licensed users and prospects under evaluation
Troubleshoot and resolve technical support cases, capturing all incoming requests and escalating complex issues to senior staff and dev team as needed
Document common customer challenges and collaborate with the team to create FAQ documents, tutorials, and support blog posts
Perform sophisticated software installations and configurations in local (on-premise) and cloud-based environments, addressing user permissions, virtual machines, VPNs, proxy settings, and firewalls
Develop and test custom scripts (e.g., Python, JavaScript, Bash, or similar) tailored to common and edge-case bioinformatics pipelines
Assist with product testing to ensure stability and quality, working closely with the Product Development team to document and resolve issues
Generate marketing content such as blog posts and webinars to highlight workflows and features relevant to our users
Contribute to technical documentation and support research efforts in emerging genomic fields as directed
Qualification
Required
Strong oral and written communication skills (fluent English required) to explain complex concepts clearly to diverse audiences
Solid customer service skills with a desire to engage closely with customers via email, phone, and webinar
Proficiency in custom scripting (e.g., Python, JavaScript, Bash) for automation and pipeline development
Experience with HTML and JavaScript for UI and report customization
Investigate, reproduce, and clearly communicate/document software issues including environmental factors, configuration differences, and reproducible steps for development team
Experience with software installation and troubleshooting across multiple operating systems (Windows, Mac, and Linux) and cloud environments
Understanding of network infrastructure (e.g., virtual machines, VPNs, firewalls) and user permissions management
Knowledge of bioinformatics, genetics, or computational biology gained through education or experience is ideal
Sharp analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment
Bachelor's degree in a relevant field (e.g., biology, genetics, biochemistry, computer science, or bioinformatics) or equivalent work experience
Comfort with MS Office and a strong desire to learn CRM and case-ticket software
Availability for occasional travel to annual conferences
Candidates must be based in the Eastern or Central U.S. time zones, with a preference for Eastern Time
Preferred
Hands-on experience with genomic data analysis or command-line pipelines (e.g., NGS workflows)
Prior customer-facing experience in a technical or scientific role
Familiarity with Golden Helix software or similar bioinformatics platforms
Benefits
Paid time off
Paid holidays
Health insurance
401(k)
Company
Golden Helix, Inc.
Golden Helix has been delivering industry-leading bioinformatics solutions for the advancement of life science research and translational medicine for over 20 years.
Founded in 1998
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$1.66MKey Investors
National Institutes of Health
2025-09-23Grant· $1.26M
2023-09-26Grant· $0.4M
Leadership Team
Andreas Scherer
President and CEO
Recent News
2025-11-07
2025-10-07
Company data provided by crunchbase