Advocate Aurora Health · 10 hours ago
Patient Service Representative (PSR) - Employer Based Clinics
Pleasant Prairie, WI - 12500 Aurora Dr
Full-time
Onsite
New Grad, Entry Level
$19.80/hr - $29.70/hr
0+ years expAdvocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, and they are seeking a Patient Service Representative for their Employer Based Clinics. The role involves greeting patients, registering them, and ensuring accurate insurance information, while also assisting with various patient needs and maintaining a clean work environment.
Health Care
Responsibilities
Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages
Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information. Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments
Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate
Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payor requirements
Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc
Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary
May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation
Prepares patient for exam and assists with exams and procedures. Obtains and records vital signs and assists in obtaining patient history, including current medications
Organizes and prepares exam rooms and work areas, including stocking, ordering supplies, and stocking patient education files. Maintains work area and lobby in neat and orderly manner. Assists in cleaning duties including garbage removal
May perform vision testing, specimen collection, and ear lavage as ordered by healthcare provider
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards
Qualification
Required
High School Graduate
Excellent customer service skills
Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians
Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail
Training or experience in keyboarding/data entry with an emphasis on speed and accuracy
Excellent organizational skills
Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically
Ability to work in a fast paced environment with a strong attention to detail and accuracy
Must be able to sit, stand, walk, lift, squat, bend, twist and reach above shoulders frequently throughout the workday
Must be able to lift up to 20 lbs. without assistance
Benefits
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Company
Advocate Aurora Health
Advocate Aurora Health is a Healthcare
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$10.17MKey Investors
National Cancer Institute
2022-12-02Acquired
2019-08-20Grant· $10.17M
Leadership Team
Don Fosen - CISM, HCISPP
Chief Technology Officer
Jon Kluge
Chief Operating Officer, Senior Vice President, Advocate Aurora Medical Group
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