HANWHA Q CELLS USA INC · 18 hours ago
Sr. Quality Engineer
Dalton, GA
Full-time
Onsite
Senior Level
5+ years expHANWHA Q CELLS USA INC is seeking a Senior Quality Engineer in Customer Service who will define and approve strategies for audits and troubleshoot product quality based on customer complaints. This role serves as the main communication channel between the company and its customers, ensuring effective handling of customer feedback and quality issues.
Renewables & Environment
Responsibilities
Responsible for all audits such as customer audits, certification audits, etc
Manage and conduct the company’s internal audits
Handle, address, and respond to the customer complaints
Troubleshoot the product quality according to the customer complaints through collaboration with Quality and other engineering departments
Handling the main communication streamline between the company and the customers
Prepare reports regarding customer complaints, audits, and troubleshooting product quality and report to the upper management
Adhere to the Health & Safety procedures
Adhere to the policies and procedures of Hanwha Q CELLS
Perform other duties and special projects, as assigned by management
Qualification
Required
Bachelor's degree in related fields
5+ years of experience in internal and customer audit, manufacturing customer service, customer claims and complaints
Ability to communicate at all levels both verbally and written
Proficiency in MS Office
Flexibility to adapt to different tasks
Awareness of Health and Safety
Eye for detail and quality
Must be able to communicate effectively internally with cross-functional teams and externally with vendors and customers
Able to tolerate a fast-paced work environment in areas that are not climate controlled
Assertive, able to cope with pressure, self-motivated and driven team player
Proactive approach toward various issues
Experience in either assembly and/or manufacturing environment
High level of work ethic toward improving organizational culture
Able to stand and walk the production area throughout the workday
Able to lift to 50 pounds without restriction
Reaching, pushing, pulling, or lifting as required within limits set by Q Cells
Prolonged periods of sitting at a desk and working on a computer
Preferred
Experience working in certification body or auditing company
Experience in Quality Customer Service team in solar industry
Company
HANWHA Q CELLS USA INC
Today, the world has come to realize that practical solutions can be found in eco-friendly energy sources that could dramatically reduce the pace of climate change.
501-1000 employees
H1B Sponsorship
HANWHA Q CELLS USA INC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (29)
2023 (13)
2022 (12)
2021 (6)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Mukunda Saddi
Global CTO - Software Products
Ravi Kumar
CTO - Digital Products
Company data provided by crunchbase