FloSports · 4 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
1+ years expFloSports is a leader in digital streaming for underserved sports, aiming to provide a world-class experience for fans and athletes. The Customer Service Representative will be responsible for delivering exceptional support to subscribers, addressing their issues, and ensuring satisfaction through effective problem-solving.
AdvertisingFitnessInternetMedia and EntertainmentProduct DesignSportsVideoVideo Streaming
Responsibilities
Provide quick, confident, and friendly responses to all subscribers via email, chat and phone
Actively listen and ask relevant questions to understand and troubleshoot issues, determine root cause, and help find the right solution for the customer
Become an expert on our products and services by completing training, effectively using resources and asking questions
Successfully meet all agent metrics and contribute to the department’s quarterly goals
Maintain and update customer accounts, subscriptions, and billing information per department policies
Serve as the voice of the customer and know when to escalate technical issues, outages and streaming quality concerns that affect the viewer experience
Contribute to the team and customer knowledge base
Partner and collaborate with teammates to achieve individual and team goals
Actively participate in team discussions and share feedback on what is working, what is not working and new ideas
Qualification
Required
Experience in HelpDesk or CRM databases
1-2 years' experience in customer service
1-2 years in call center or phone support positions
Ability to adapt quickly in a fast pace environment
Proficient in technical troubleshooting
Knowledge of digital streaming services and devices such as Apple TV, iTunes, Roku, and/or FireTV
Ability to work from home with access to a high speed internet router
Ability to establish customer relationships in a fast-paced environment
Energetic and personable with the ability to convey patience and empathy
Positive and professional attitude
Excellent computer skills; knowledge of G-Suite with strong written and verbal communication skills
Team-player mentality with enthusiasm for exceeding individual goals
Masterful problem-solving skills that include thinking outside of the box and customer advocacy
Flexible schedule and ability to work nights, weekends and holidays
Preferred
Proficient in documenting sport statistics
Knowledge of competitive Track & Field infrastructure
Benefits
Recognized two years in a row as a Top Workplace by the Austin-American Statesman
All-hands events hosted twice a year in beautiful Austin, Texas
Annual equity awards for all top performers
Competitive and comprehensive medical, dental and vision plans
Peace of mind through company-paid short-term disability, long-term disability and life insurance
Generous 401(K) company match
Progressive parental leave policies
Unlimited paid time off
Hack-a-thons and a full calendar of team-building and social events
Free laundry service for all positions that require travel
Company donation to youth teams and leagues that our employees coach
Stocked snack bar, catered lunch and breakfast tacos every week
Company
FloSports
FloSports is a media and events company that provides live streaming of premier events, original video programming, and weekly studio shows.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$103.4MKey Investors
Dream SportsCauseway Media Partners
2025-04-01Series D· $24M
2019-06-03Series C· $47.2M
2016-08-15Series B· $21.2M
Leadership Team
Mark Floreani
CEO & Co-Founder
Madhu Venkatesan
Co-Founder/Chief Analytics Officer
Recent News
2026-01-22
Sports Business Journal
2026-01-08
dcm.com
2026-01-02
Company data provided by crunchbase