Kelly Group · 19 hours ago
Validation Support Admin
Enfield, CT
Full-time
Hybrid
New Grad, Entry LevelKelly Group is seeking a Validation Support Administrator to join their back-office team. The role focuses on providing 2nd line support to field engineers and optimizing service delivery in line with customer service agreements.
Fleet ManagementProfessional ServicesTelecommunications
Responsibilities
2nd line support, supporting all field engineers, offering technical assistance and advice helping the engineer meet the clients SLA’s
Offer Jeopardy and controls assistance on any testing or technical issues
Help assist engineers run down their work in a timely manner throughout the working day
Proactively support and assist new to field engineers
Answer and action any queries and or requests received from the client
Validate job closures including ensuring the correct pictures and relevant information are uploaded
Maintain contact with engineers throughout the day, ensuring any failed installs are accounted for and closed correctly with sufficient notes to assist the client resolve any outstanding issues
Challenge and validate any failed jobs and promote health and safety standards ensuring compliance with statutory and company requirements
Avoid potential work failures by liaison with client Customers
Ensure all jobs are accounted for and closed by the end of the day
Communicate with field team managers and area managers of any issues throughout the working day
Qualification
Required
Strong communication skills, both written & oral
Ability to plan own time effectively with self-motivation and to work on own initiative, prioritising workloads
Able to demonstrate process driven outcomes
Able to demonstrate a strong customer service focus, setting the expectations for the team
Numerate and literate, ability to interpret data and report outputs and actions accurately
Strong interpersonal skills, ability to build effective working relationships
Ability to work as a team member, promote team spirit and share ideas
Good organisation and time management skills
The ability to work without supervision
The ability to remain calm under pressure and maintain high standards at all times
Understanding of Microsoft office i.e. Excel, Word etc
The ability to multitask, to a high standard with exceptional attention to detail
Flexible with working hours
Excellent time management skills should have the ability to prioritise tasks and complete in a timely manner
Preferred
Experience working in a similar role would be advantageous
Must have some understanding of technical terminology and good excel knowledge
Benefits
20 days’ holiday plus statutory bank holidays
Company Pension scheme
Cycle to work scheme
Company
Kelly Group
Kelly Group provides telecommunication, overhead network construction, traffic management, installation, maintenance and fleet services.
Founded in 1985
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Baltimore Business Journal
2023-11-16
Company data provided by crunchbase