GRUNDFOS · 21 hours ago
Associate Application Engineer
Brookshire, TX
Full-time
Hybrid
Entry, Mid Level
$59K/yr - $87K/yr
1+ years expGrundfos is one of the world’s leading water technology companies, and they are seeking an Associate Application Engineer to join their Industry Customer Sales Support Center team. The role involves providing technical support to customers, managing CRM tickets, and maximizing sales opportunities through effective communication channels.
Mechanical Or Industrial Engineering
No H1B
Responsibilities
Provide commercial and technical advice on customer enquiries which the employee can resolve within about 20 minutes, by email, telephone, live chat, instant messaging etc
Create, optimise and be accountable for CRM tickets, such as; RFI (request for information), RFQ (request for quotation), RFO (request for order), and RFC (request for complaint) for own processing or for forwarding to other departments, if the task exceeds 20 minutes
Create professional offers and quotations according to the customer requirements
Maximise our opportunities to increase sales from customer interactions
Track offers and quotations according to sales guidelines
Follow up on pre-defined customer interactions within set SLA
Provide pricing and delivery information as requested
Identify new business opportunities and share any potential with a nominated colleague(s)
Create, delete and maintain customer contact data in the SAP CRM system
Assist customers with order progression and supply chain issues
Promote digital tools towards customers using templates (Chat, GPC, MyGrundfos, Extranet, etc)
Support in executing ad hoc tasks in Customer Services such as checking incoming orders, resolving missing data, pricing, master data, approval workflow, digital tools, etc
Qualification
Required
A degree in an Engineering field (Mechanical preferred but not required)
At least 1 year of experience in a similar role
Applicants who have 3-5 years of previous technical customer service experience are also welcome to apply
Preferred
Experience working in the technical, pump or similar industry is preferred but not essential
Fundamental pump product and application knowledge is an advantage
Knowledge of business structure, products and key market needs to create a successful Customer centric experience
Knowledge of customer service software and databases (SAP CRM/SD/MM preferred)
Proficiency in MS Office applications
Experience in providing technical support to customers
Relevant customer service and administrative experience, organizational skills & accountability with the Customer
Good communication skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders
Excellent written and spoken English
Must work effectively in a team environment
Can listen carefully to determine customer needs
Benefits
Flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice.
Annual bonuses
Health insurance
Parental support
Internal well-being consultants and programmes.
Access to the modern Grundfos Academy to pursue further both personal and professional development.
Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
Company
GRUNDFOS
We’re a global leader in water solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tommy Due Høy
CEO, Peerless Pump
Steve Davis
Group Senior VIce President & CTO | Water Utilities
Recent News
2024-04-24
Filtration and Separation
2024-04-24
2024-04-24
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