SSM Health · 11 hours ago
Office Assistant
United States
Part-time
Remote
Entry, Mid Level
2+ years expSSM Health is a healthcare organization dedicated to providing quality care, and they are seeking an Office Assistant for their Welcome Center. This role is essential for ensuring a smooth onboarding experience for new primary care patients by providing customer service and managing patient information effectively.
Health Care
Responsibilities
Welcome and orient new primary care patients and DHP/Medica members
Provide clear information about clinics, services, and care team structure
Support patients in understanding available resources and answering general questions
Assist patients in selecting or updating their Primary Care Provider (PCP)
Initiate MyChart activation and guide patients through account setup
Document PCP changes in the chart and leave provider-facing notes
Coordinate initial appointments with the selected provider
Manage outreach lists (DHP new patients, ED/UC no PCP, unattributed lists)
Support new patient scheduling received from clinics or PODs
Request, track, and route external medical records
Begin registration and ensure demographic accuracy prior to RN review
Handle MyChart in-basket activities appropriate for OA workflows
Assist in triaging non-clinical calls and routing to appropriate teams
Provide support for patients calling the wrong department vs. onboarding needs
Collaborate with RNs to ensure smooth handoff for chart preparation steps
Under moderate supervision, performs duties within well established guidelines and practical knowledge gained from experience
Greets patients or visitors, answers/screens/routes telephone calls, files, distributes mail and performs other general clerical duties
May provide assistance with programs/software for Providers. May assemble and maintain patient charts
Responsible for making copies, answering phones, making appointments, and maintaining records
May be responsible for maintaining office inventory including ordering supplies. Ensures that office equipment is in good working order and requests repairs or maintenance as needed
Communicates with patients, families, physicians and other healthcare team members about patient care according to protocol
Performs other duties as assigned
Qualification
Required
High School diploma/GED or 10 years of work experience
Two years' experience
Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs
Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors
Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc
Frequent keyboard use/data entry
Occasional bending, stooping, kneeling, squatting, twisting and gripping
Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs
Rare climbing
Benefits
Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.
Company
SSM Health
SSM Health is a Catholic, not-for-profit health system.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joy Grosser
Chief Information Officer
Kim Henrichsen
President
Recent News
Springfield Business Journal
2026-01-22
Springfield Business Journal
2026-01-05
2025-12-11
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