Zoom · 3 hours ago
Senior Product Manager, CX Analytics
United States
Full-time
Remote
Senior Level, Lead/Staff
$124K/yr - $271K/yr
10+ years expZoom is seeking a talented Senior Product Manager to help scale and evolve Contact Center Analytics and Reporting within their product suite. In this role, you will shape the vision, strategy, and delivery of analytics solutions that empower customers to optimize performance and customer outcomes.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Partnering on the strategy and execution of data-driven analytics and insights for customers. Own and evolve the product roadmap aligned with company and product objectives. Manage communication and expectations across internal and external stakeholders
Leading end-to-end product development, from discovery through launch and post-launch optimization. Partner with engineering, design, and product marketing to define requirements, establish success metrics, deliver features, and drive customer adoption
Performing relevant market research, product research, feature research, competitor research, and more
Collaborating with feature teams to derive business intelligence from data captured in the contact center system from different product feature areas
Researching emerging contact center trends and technologies. Drive user research, market analysis, and market landscape insights to guide product decisions
Partnering with engineering to drive the right technology to ensure performance and scalability of reporting services within the Contact Center product suite
Developing and maintain the direction of the data model by providing guidance and product solutions
Creating a vision across a large collection of enterprise applications to provide a cohesive analytics and reporting experience
Qualification
Required
Have a Bachelors in Computer Science, Engineering, Data Science, or a related field, with experience working in agile product environments
Have 10+ years of product management experience, including ownership of data platforms, analytics products, or event-driven systems in B2B SaaS
Have experience with real time and historical analytics and reporting
Demonstrate a solid understanding of Telecommunications or Contact center domains, including interaction lifecycles, performance metrics, and operational workflows
Have the ability to use data—both quantitative and qualitative—to drive product strategy, prioritization, and decision-making
Have experience working with cross-functional teams across engineering, data science, design, and executive leadership
Benefits
A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
Support work-life balance
Contribute to their community in meaningful ways
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
Crunchbase News
2026-01-23
2026-01-22
2026-01-22
Company data provided by crunchbase