Janotta & Herner - Design/Build General Contractor · 18 hours ago
IT Support Specialist
Monroeville, OH
Full-time
Onsite
Mid Level
3+ years expJanotta & Herner is a Design/Build General Contractor seeking an IT Support Specialist to provide day-to-day technical support to end users and assist in maintaining IT systems and resources. The role involves resolving technical issues, supporting IT operations, and ensuring reliable technology operations while delivering high-quality customer service.
ArchitectureConstructionProject Management
Responsibilities
Serve as a primary point of contact for user technical support needs
Provide Tier 1–2 support for hardware, software, printers, mobile devices, and common business applications
Troubleshoot and resolve issues involving connectivity, system performance, email, and application functionality
Ensure effective incident management, problem resolution, and service request handling through the IT ticketing system
Support onboarding and offboarding processes, including device preparation, account provisioning, and access changes
Deploy, configure, and maintain desktops, laptops, mobile devices, and peripherals
Assist with tracking, maintaining, and replacing IT equipment in accordance with lifecycle standards
Support the setup, maintenance, and troubleshooting of printers, networking equipment, and related devices
Follow and enforce hardware configuration standards established by IT leadership
Assist with the maintenance and monitoring of servers, networks, cloud services, and core systems
Support configuration and troubleshooting of basic network components such as switches, access points, and VPN solutions
Assist with system and application updates, patching, and scheduled maintenance activities
Follow established procedures to ensure uptime, system reliability, and compliance with IT policies
Assist with basic security operations including MFA setup, endpoint protection, patching, and monitoring
Help ensure compliance with company IT policies and industry security standards
Escalate suspected security incidents and support response activities as directed
Maintain awareness of cybersecurity best practices and follow secure handling procedures for company data
Maintain accurate documentation of troubleshooting steps, system information, configurations, and procedures
Assist with software license tracking, asset inventory updates, and vendor support coordination
Support the organization with various administrative tasks related to IT operations
Participate in IT projects, upgrades, and technology refresh initiatives
Assist with product research, vendor interactions, and evaluation of new technologies
Identify recurring issues and recommend process, documentation, or technical improvements
Demonstrate ongoing skill development to support more advanced responsibilities over time
Qualification
Required
Associate degree in Information Technology, Computer Science, or related field, or equivalent experience
3+ years of experience in a technical support or IT operations role
Working knowledge of Windows operating systems and basic networking concepts
Strong troubleshooting, customer service, and communication skills
Excellent organizational and multitasking abilities while meeting deadlines
Attention to detail and accuracy in work
Ability to maintain confidentiality and manage sensitive information
Preferred
Experience with Microsoft 365, Entra ID (Azure AD), or Active Directory
Familiarity with cloud platforms such as Azure or similar
Experience with ticketing systems, remote support tools, or endpoint management platforms
Certifications such as CompTIA A+, Network+, or other relevant credentials
Company
Janotta & Herner - Design/Build General Contractor
Founded in 1962 by Bob Janotta and Jim Herner, Janotta & Herner is the premier Design/Build General Contractor in Northern Ohio.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Paul Roeder
President/CEO
Zach Jones
Chief Executive Officer
Company data provided by crunchbase