Trans Ova Genetics · 13 hours ago
Client Services Regional Manager
Bryan, TX
Full-time
Onsite
Mid, Senior Level
3+ years expTrans Ova Genetics is seeking a Client Services Regional Manager to lead and enhance their client service organization. The role involves coaching a dedicated team, consulting with clients to meet their needs, and driving continuous improvement in service delivery.
BiotechnologyHealth CareLife ScienceMedical
Responsibilities
Serve Willingly prioritize the needs of the team by providing the extra time, effort, and guidance needed for your team member’s success
Challenge and provide accountability to team members in completing personal and team goals
Coach team members to be humble and passionate. Driven in their roles to strive for effective interpersonal skills in client and team member interactions. Drive team to seek out continuous improvement opportunities and collaboration across production teams and the greater TOG Client Service Team
Facilitate regular CSR team meetings and collaborate with. TOG CS Technical Director for company-wide CSR meetings
Consult and provide proposal (Credit Memo team does the approving) approval for any client credit situations that arise
Supervise Client Service Representatives Team: Conduct monthly one-on-one checkups with direct reports. Fulfill supervisory responsibilities in accordance with the organization's policies and applicable laws (interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems)
Advocate Respond to client requests within 24 hours
Understand individual client goals / needs in order to recommend the best product and service
Determine needed information required to meet client needs and effectively communicate information and coordinate resources to production teams
Effectively communicate results to clients within 24 hours
Work with clients to find win/win solutions to issues that may arise
Effectively communicate across teams to identify opportunities for improvement, implement better processes, and maintain an environment of accountability
Consult Develop knowledge base and relationships with production teams to allow for sound advice, production adjustments, and success for our clients in meeting their goals
Assist with the collection of accounts receivable, customer service agreements, and organization of cattle/embryo/semen movements
Work with clients to make the necessary production adjustments needed to meet their production goals
Partner Build relationships with external and internal clients that will facilitate an environment of trust, loyalty, and honest communication
Coordinate with cross-functional teams to meet complex client needs, ensuring timely and efficient service delivery
Qualification
Required
Bachelor's Degree required; emphasis in Animal Science, Agribusiness, or related field preferred
3 - 5 years of experience in an agricultural related field is preferred
Experience in bovine genetics, beef, or dairy production is highly desirable
Company
Trans Ova Genetics
Trans Ova Genetics is a biotechnology company that provides cattle breeding solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Faber
Chief Executive Officer
Katie Jauert Jess
Chief Operations Officer
Recent News
2023-12-27
Successful Farming
2023-12-27
2023-12-27
Company data provided by crunchbase