Fraser · 1 day ago
Front Desk Client Access Coordinator
Coon Rapids, MN
Full-time
Onsite
Entry Level
$20/hr - $21/hr
1+ years expFraser is a nonprofit organization that has been a leader in autism, mental health, and disability services since 1935. The Front Desk Client Access Coordinator serves as the first point of contact for clients seeking clinical services, responsible for greeting clients, scheduling appointments, and ensuring positive client experiences.
Health CareMedicalMental HealthNon Profit
Responsibilities
Provide in-person and telephone support in a manner that is timely, professional, and courteous to ensure the client has the most positive experience possible
Greet and check-in all clients and visitors to the building: answer routine administrative inquiries, collect co-payments, gather required information and signatures
Verify client insurance eligibility and provide scheduling opportunities at any time during a client visit or over the phone
Maintain ongoing accuracy of client records including insurance, demographic, schedule, and referral information of the client
Professional communication and cooperation with clinicians as needed to successfully complete client enrollment, assess client needs, and determine the appropriate Fraser services for each incoming client. Provides all resources and needed information to the client and/or family
Effectively communicate with clients/families in a professional manner that supports sensitivity to each client/family’s individual needs. Utilizes and schedules adjunct interpreter services
Proactively works referrals and waitlists to offer available scheduling options for clients and meet basic clinician productivity expectations and scheduling targets
Monitor and maintain treatment room scheduling and upkeep for all clinic-based appointments and assist with day to day basic building needs
Serves as a lead member of the First Response Team during emergency situations and drills by directing and guiding responders, and by assisting with documentation and follow-up after the event
Qualification
Required
High School diploma or equivalent required
Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection
Preferred
BA/BS in sociology, psychology or related field preferred
Minimum one year of related experience is preferred - intake, scheduling, health care, insurance, and customer service experience
Benefits
Medical, dental and vision insurance
Health Savings Account (HSA) and Flexible Spending Account (FSA)
Employee Assistance Plan (EAP)
Life, AD&D and Voluntary Life Insurance
Long-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
Pet Insurance
403(b) Retirement Plan with Company Match
Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)
Opportunities for community involvement in Fraser-organized events
Career growth opportunities
Employee Referral Bonuses
Company
Fraser
Fraser is an organization that offers healthcare services for autism, mental health, and disabilities.
1001-5000 employees
H1B Sponsorship
Fraser has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Diane S. Cross
President & CEO
Carolyn Abler
Senior Executive Assistant to the President and CEO
Recent News
2024-05-16
Company data provided by crunchbase