Kforce Inc · 6 hours ago
Business Analyst II - Digital Portals
Lake Mary, FL
Contract
Onsite
Senior Level
$80/hr - $90/hr
5+ years expKforce Inc is seeking a Business Analyst II - Digital Portals to partner with product owners and business leaders in shaping the roadmap for digital portals. The role involves conducting research, identifying opportunities for enhancements, and collaborating with cross-functional teams to improve user experience and portal functionality.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Partner with product owners and business leaders to shape the roadmap for digital portals, ensuring alignment with strategic objectives and user experience standards
Conduct market, competitive, and customer research to inform portal enhancements and long-term product evolution
Identify opportunities to digitize manual workflows, improve self-service, and enhance portal functionality
Lead discovery workshops, interviews, and process mapping sessions with cross-functional stakeholders
Translate business needs into clear, concise user stories, epics, acceptance criteria, and functional requirements
Maintain a deep understanding of portal architecture, integrations, data flows, and system dependencies
Collaborate with UX/UI designers to develop intuitive, modern, and accessible portal experiences
Analyze user feedback, session analytics, and pain points to recommend continuous improvements
Advocate for best practices in navigation, content organization, and digital self-service
Partner closely with engineering teams to refine requirements, support sprint planning, and ensure successful delivery
Validate technical designs against business requirements; ensure traceability from concept through deployment
Lead UAT planning, test case creation, defect tracking, and launch readiness activities
Provide clear communication on project status, risks, and decisions to senior leaders and project teams
Support training, documentation, and change management efforts to drive adoption of portal updates
Act as subject matter expert for portal capabilities, business rules, and integrated processes
Qualification
Required
5-8+ years of Business Analysis experience, preferably in digital products, portals, or enterprise web platforms
Strong understanding of portal technologies, CMS platforms, APIs/integrations, and authentication models (e.g., SSO, identity management)
Proficiency writing user stories, requirements documentation, process models, and workflow diagrams
Experience with Agile/Scrum methodologies and common tools (Jira, Azure DevOps, Confluence)
Ability to translate complex business needs into technical requirements and vice versa
Excellent communication, facilitation, and stakeholder-management skills
Preferred
Experience with customer, partner, or employee portals (e.g., Salesforce Experience Cloud, ServiceNow, custom portals, CMS solutions)
Familiarity with UX principles, responsive design, and accessibility standards (WCAG)
Background in data analysis, KPIs/metrics for digital engagement, or digital transformation programs
Strong problem-solving ability and comfort working in fast-paced, matrixed environments
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Paid time off
Paid sick leave
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
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