JM Eagle · 3 hours ago
Client Services / Sales Operations Analyst
Los Angeles, CA
Full-time
Onsite
New Grad, Entry LevelJM Eagle is a company that specializes in manufacturing and providing products in the construction industry. They are seeking a Sales Operations Analyst responsible for processing purchase orders, coordinating deliveries, managing product sourcing, and ensuring operational efficiency while providing excellent customer service.
Manufacturing
Responsibilities
Purchase Order Management: Process multiple purchase orders accurately and efficiently, adhering to company policies and timelines, and ensuring the highest level of service possible under the guidance of the Company’s Sales SOP
Product Sourcing & Coordination: Collaborate with manufacturing plants and internal teams to source products, coordinate delivery schedules, and ensure timely order fulfillment. Monitors inventory levels during order entry and notifies the production department as needed
Delivery Coordination: Monitor and track shipments to ensure timely delivery, addressing delays or issues promptly. Works with the shipping departments and Traffic Supervisor to expedite or trace missing or delayed shipments. Notifies Shipping Supervisors of special handling or packaging requirements. Schedules shipments to meet customer needs in a cost-effective manner, including combining orders geographically and minimizing back orders
Data Management: Maintain accurate records of purchase orders, deliveries, and supplier information within company systems
System Proficiency: Utilize tools such as Excel, Word, AS 400, CRM platforms, and other online portals to manage data and processes effectively
Process Optimization: Identify opportunities to streamline workflows and improve operational efficiency
Customer Service: Provide excellent support to internal and external stakeholders by addressing inquiries, resolving issues, and fostering positive relationships
Inventory Management: Maintain balanced consignment inventory levels based on information from JM Eagle and customers reports
Account Management: Assists with customer problems and/or complaints and, after examining all pertinent information, initiate and follow through the resolution with Product Assurance / Traffic / Credit / Accounting / Plants / Production department of any dispute that involves an order. Access and update customer vendor portals as needed. Remains knowledgeable on all customers and provides coverage for the other Analyst’s during vacation or any time loss to ensure optimum customer service
Product Knowledge: Responsible to obtain product and technical knowledge of all of the company’s products by attending various technical training seminars offered and self-study
Communication: Communicates with customers and outside sales personnel (JM Eagle sales managers and manufacturer reps) and answers questions on pricing, quotations, customer order status, delivery schedules, competitive pricing and future production
Qualification
Required
Customer Service in manufacturing environment highly preferred
Recent college graduates or early-career professionals are encouraged to apply
Proficiency in Microsoft Excel, Word, AS 400, and/or CRM systems, with the ability to quickly learn new online portals
Strong attention to detail, enabling accurate work in complex operational environments
Excellent organizational skills to manage multiple tasks simultaneously
Effective communication and interpersonal skills for collaboration with team members, suppliers, and customers
Problem-solving skills to tackle challenges related to sourcing, deliveries, or order discrepancies
Bachelor's Degree in Business or related field. Prior experience will be taken into consideration in lieu of
Preferred
Prior experience in purchase order processing or a related field is preferred but not mandatory
Company
JM Eagle
JM Eagle is a plastics company offering plastic pipes, PVC, and HDPE.
Founded in 1982
1001-5000 employees
Funding
Current Stage
Late StageRecent News
bloomberglaw.com
2025-11-14
Company data provided by crunchbase