Demandbase · 6 hours ago
Technical Account Manager I
United States
Full-time
Remote
Entry Level
2+ years expDemandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. The Technical Account Manager (TAM) is an early-career, customer-facing technical role focused on supporting customer adoption and technical success for Demandbase’s B2B SaaS platform.
Agentic AIArtificial Intelligence (AI)B2BBig DataGenerative AIMarketing AutomationSalesSales AutomationSales EnablementSoftware
Responsibilities
Support the technical success of a portfolio of customers under the guidance of senior TAMs or CSMs
Assist with customer onboarding, integrations, and configuration activities following established best practices
Help identify technical issues, adoption gaps, and data quality problems, escalating appropriately and tracking through resolution
Partner with Customer Success Managers to address technical questions and remove blockers to customer adoption
Participate in troubleshooting and resolution of customer-reported technical issues in collaboration with Support and Engineering
Document customer environments, technical decisions, and recurring issues to improve internal knowledge and continuity
Communicate technical concepts clearly to customers, with support from more senior team members as needed
Build product and domain expertise in CRM, marketing automation, and Demandbase integrations
Qualification
Required
2–4 years of experience in a technical, customer-facing role such as Technical Support, Implementation Consultant, Solutions Engineer, or similar
Foundational knowledge of one or more of the following CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, etc.) and Marketing automation systems (Marketo, Pardot, HubSpot, Eloqua, etc.)
Basic understanding of SaaS concepts, integrations, and data flows
Strong problem-solving skills with the ability to follow documented processes and best practices
Clear written and verbal communication skills and a willingness to learn how to engage customers effectively
Preferred
Bachelor's degree in Computer Science, Engineering, or a related technical field preferred
Benefits
Up to 100% paid Medical and Vision premiums for employees
Flexible PTO policy
Paid holidays
Access to mental health and wellness resources
401(k) with pre-tax, after tax, and roth options
Short-term/long-term disability
Life insurance
Other great benefits
Company
Demandbase
Demandbase gives GTM teams the clarity and confidence to build pipeline that truly moves the business.
501-1000 employees
H1B Sponsorship
Demandbase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (8)
2022 (15)
2021 (4)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$318MKey Investors
Vista Credit PartnersSageview CapitalGreenspring Associates
2023-02-16Debt Financing· $175M
2017-05-25Series H· $65M
2015-07-15Series G· $30M
Leadership Team
Gabe Rogol
Chief Executive Officer
A
Abderrezak Kamel
Chief Technology Officer - Advertising
Recent News
2026-01-09
Company data provided by crunchbase